Rovella Davis
Human Services Professional
PHILADELPHIA,PA
Summary
I have over 20 years of experience ranging in customer service, administrative/clerical support, employee relations, benefits, organization development, payroll and accounting, recruitment and other such related administrative and human resources functions. I am proficient in various software applications including TALEO, ADP, Candidate Manager, Peoplesoft, Oracle, EPIC, Lawson, CRM, eVerify, MS Excel, MS Word, MS PowerPoint, MS Access, MS Outlook and Lotus Notes.
Overview
30
30
years of professional experience
7
7
years of post-secondary education
Work History
Income Maintenance Caseworker
Commonwealth of PA
Philadelphia, PA
12.2014 - Current
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Determined if applicants met eligibility for public assistance programs.
- Made referrals to appropriate services.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
Recruitment Specialist/Associate
Elwyn, Inc.
Media, PA
02.2014 - 05.2014
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Hired employees and initiated new hire paperwork process.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Property Manager
Philadelphia Housing Authority
Philadelphia, PA
06.2010 - 10.2013
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
Contracts Administrator
International SOS
Feasterville-Trevose, PA
01.2007 - 05.2010
- Demonstrated proficiency in data entry, contract modification and billing.
- Determined final quality and acceptance of contractor work and operations.
- Gathered information on subcontractor pricing for project development.
- Administered 2 new contracts ranging in value from $5,000,000.00 to $[20,000,000.00].
Executive Assistant
GlaxoSmithKline Pharmaceuticals
Philadelphia, PA
06.2001 - 10.2007
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
Employee Relations Coordinator
University of Pennsylvania Health System
Philadelphia, PA
01.1996 - 06.2001
- Promoted harmonious working climate to boost morale and productivity.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Implemented team feedback to recommend corrective action to senior leadership.
- Devised robust training programs to strengthen investigatory skills, legal understanding, and motivational strategies.
Education
High School Diploma -
Lutheran Academy High School
Philadelphia 09.1984 - 06.1986
MBA - Human Resources Administration
American InterContinental University
Schaumburg, IL 10.2005 - 09.2010
Skills
Cultural sensitivity
Eligibility determination
Client assessment
Schedule management
Strong client relations
HIPAA compliance
Economics
Verbal communication
Computational stats
Maintains confidentiality
Verbal and written communication
Customer service
HIPAA
Personal service background
Sound mathematical reasoning
Data archiving
Compliance standards
Relationship building
Policy interpretation
Clerical skills
Reporting
Interviewing techniques
Customer service experience
Languages
English
Professional
Timeline
Income Maintenance Caseworker
Commonwealth of PA
12.2014 - Current
Recruitment Specialist/Associate
Elwyn, Inc.
02.2014 - 05.2014
Property Manager
Philadelphia Housing Authority
06.2010 - 10.2013
Contracts Administrator
International SOS
01.2007 - 05.2010
MBA - Human Resources Administration
American InterContinental University
10.2005 - 09.2010
Executive Assistant
GlaxoSmithKline Pharmaceuticals
06.2001 - 10.2007
Employee Relations Coordinator
University of Pennsylvania Health System
01.1996 - 06.2001
High School Diploma -
Lutheran Academy High School
09.1984 - 06.1986