Stephanie B. Moore
Wilmington,NC
Summary
Providing advocacy and assistance for older adults has been an area of passion and commitment. I am a client centered employee with a career spent serving the community in multiple capacities from case manager to program director while providing access to community resources, building and maintaining relationships with stakeholders, and overseeing the delivery of service. I am ready to take on new endeavors and opportunities in support of this sector of population that has always been of interest.
Overview
10
10
years of professional experience
Work History
Income Maintenance Caseworker
The Department of Health and Human Services
Wilmington, NC
11.2017 - Current
- Review and evaluate client applications for eligibility for the Food and Nutrition Assistance Program.
- Conduct interviews with applicants, explaining the benefits process and procedures.
- Perform data entry and careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Assist clients in completing the necessary paperwork for obtaining benefits.
- Process applications timely, with 98% to 100% average accuracy.
- Respond timely to customer inquiries.
- Participate in trainings and workshops to enhance professionalism, integrity, and accountability.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Program Director
Kendall County Women's Shelter
Boerne, TX
01.2016 - 08.2016
- Operations manager for the shelter and facility.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Provided support and guidance to staff to maintain a collaborative work environment.
- Hired and developed staff members to collaboratively achieve program goals.
- Managed payroll, approved time off.
- Assisted with grant writing.
- Attended seminars and conventions for additional resources for our clients, and professional development.
Case Manager
Kendall County Women's Shelter
Boerne, TX
03.2015 - 01.2016
- Managed caseloads effectively and accurately.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Advocated for clients for benefits, jobs, and court appearances.
- Conducted home visits to assess the needs and living environments of clients.
- Provided transportation to activities.
- Created and facilitated group sessions and workshops for clients on life skills.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Education
Master of Science - Public Health Nutrition
Appalachian State University
Boone, NC12-2024
Bachelor of Science - General Studies
Texas Woman's University
Denton, Texas12-2016
Skills
- Verbal and written communication
- Problem solving
- Research
- Cultural sensitivity
- Customer service experience
- Maintains confidentiality
- Interviewing techniques
- Policy interpretation
- Ability to multitask and work effectively in a team setting
Affiliations
- Weekend Meals on Wheels (purchase, prepare, and deliver food)
- Volunteer at local Senior Resource Center
References
References available upon request.
Timeline
Income Maintenance Caseworker
The Department of Health and Human Services
11.2017 - Current
Program Director
Kendall County Women's Shelter
01.2016 - 08.2016
Case Manager
Kendall County Women's Shelter
03.2015 - 01.2016
Master of Science - Public Health Nutrition
Appalachian State University
Bachelor of Science - General Studies
Texas Woman's University
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