ALAINA DETGEN
Jacksonville,NC
Summary
Qualified to collect trace evidence with skills in documentation and recording. Dedicated to optimal organization and solution-oriented problem-solving.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Income Maintenance Caseworker
Onslow County
11.2023 - Current
- Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for the agency.
- Determined if applicants met eligibility for public assistance programs.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
- Developed tailored case plans that addressed individual client needs while adhering to program guidelines.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
Police Records Clerk
City of Lake City, Lake City Police Department
01.2022 - 09.2023
- Process a variety of public records requests, working with the City Clerk’s Office to process large requests.
- Process emails that include background checks, DCF, sending reports to the school board, working with the newspaper, and many others.
- Process all charging affidavits, probable cause affidavits, and any videos or supplementing documents for cases.
- Process and complete payroll within my workplace.
- Fingerprint individuals who are looking to anything ranging from background checks to obtaining a firearm.
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
Line Cook
The Brown Lantern
05.2021 - 12.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Customer Service Staff
Publix Supermarkets
02.2019 - 02.2021
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Cashier
Taco Bell
11.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Cashier
Wendy’s
01.2018 - 12.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Krystal
05.2017 - 01.2018
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
Coach
Bards Gymnastics
08.2013 - 09.2017
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts' confidence levels by offering constructive feedback and personalized support.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Collaborated with coaches, students, and administrators to run high-quality program.
Education
Master of Science -
Saint Leo University
05.2024
Bachelor of Arts -
Saint Leo University
08.2021
Associate of Arts -
Florida Gateway College
05.2019
High School Diploma -
Fort White High School
05.2018
Skills
- Leadership
- Communication
- Good work ethic
- Problem-solving abilities
- People Skills
- Adaptability
- Attention to Detail
- Customer Service
- Document Scanning
- Filing systems
- Microsoft Office
Certification
- Florida Sunshine Law for Law Enforcement, 05/2022, Present
- Criminal Justice Information Services Security Awareness Training (CJIS), 07/2022, 07/2024
- Certified Notary Public (Florida), 06/2022, 06/2026
- Cultural Competency for Law Enforcement Agencies, 02/2023, Present
Personal Information
Title: Police Records Clerk
Hobbies and Interests
- Drawing/Painting
- Outdoor activities
- Exercising
- Helping others
- Crocheting
- Traveling
Timeline
Income Maintenance Caseworker
Onslow County
11.2023 - Current
Police Records Clerk
City of Lake City, Lake City Police Department
01.2022 - 09.2023
Line Cook
The Brown Lantern
05.2021 - 12.2021
Customer Service Staff
Publix Supermarkets
02.2019 - 02.2021
Cashier
Taco Bell
11.2018 - 05.2019
Cashier
Wendy’s
01.2018 - 12.2018
Cashier
Krystal
05.2017 - 01.2018
Coach
Bards Gymnastics
08.2013 - 09.2017
Master of Science -
Saint Leo University
Bachelor of Arts -
Saint Leo University
Associate of Arts -
Florida Gateway College
High School Diploma -
Fort White High School
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