KHAFI HENSHAW
Philadelphia,PA
Summary
Results-driven professional with expertise in customer engagement, account management, and vendor coordination. Proven track record in leading projects, meeting deadlines, and delivering solutions that address customer needs. Aiming to leverage skills to drive value and support business objectives in a new role.
Overview
12
12
years of professional experience
Work History
INCOME MAINTENANCE CASEWORKER
Commonwealth of PA
08.2022 - Current
- Obtained necessary information from recipients and applicants to determine and redetermine eligibility for Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, Long-Term Care and Waivers, and Low-Income Home Energy Assistance (LIHEAP); established the type of benefits according to state and federal regulations.
- Utilized state and federal policy to assess client circumstances for the timely and accurate determination and issuance of benefits. Verified all necessary paperwork/forms, completed data input, notified clients, and engaged in telephone and face-to-face interactions to support accurate determination of initial and continued eligibility.
- Assessed client eligibility for assistance programs, ensuring compliance with state guidelines and facilitating timely benefit issuance.
- Conducted case reviews to identify and resolve discrepancies in application data, enhancing accuracy of eligibility determinations.
- Collaborated with community organizations to connect clients with necessary resources, improving access to vital support services.
CLERICAL SUPERVISOR
Commonwealth of PA
01.2020 - 08.2022
- Managed a team of up to 8 clerks. Maintained compliance in processing applications, front office procedures, customer service, and handling incoming mail.
- Reviewed files, forms, documents, and records for compliance, accuracy, and timeliness, ensuring adherence to standards.
- Compiled monthly accomplishment reports from daily production, detailing outputs from EBT, computer, phone systems, logs, spreadsheets, and files.
EVENTS COORDINATOR
Gallerie Isada
04.2014 - 02.2019
- Coordinated operations to meet brand expectations, serving as primary contact for all vendors and contractors.
- Managed financial records, including payments, secured deposits, check requests, invoicing, and monthly reporting.
- Coordinated meetings by scheduling dates, arranging venues, and managing agendas., event planning/setup, event staffing 5-20 management and Contract maintenance.
Education
ASSOCIATES - BUSINESS ADMINISTRATION
KAPLAN UNIVERSITY
DavenportSkills
- Client assessment
- Record Keeping/Documentation
- Data management
- Project Management
- Microsoft Office/Google Suites/Canva
- Solutions Oriented
- Time Management
- Leadership
- Communication tools
- HIPAA
- Eligibility determination
Timeline
INCOME MAINTENANCE CASEWORKER
Commonwealth of PA
08.2022 - Current
CLERICAL SUPERVISOR
Commonwealth of PA
01.2020 - 08.2022
EVENTS COORDINATOR
Gallerie Isada
04.2014 - 02.2019
ASSOCIATES - BUSINESS ADMINISTRATION
KAPLAN UNIVERSITY