Alicia Moreno
Lewisville,TX
Summary
Motivated and technically driven professional with hands-on experience supporting NTTA customers in a high-volume call center environment. Strong foundation in networking concepts through active CCNA certification studies, with Electrical Engineering coursework beginning Fall 2026. Known for excellent communication, problem-solving, and collaboration skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative Call Center
NTTA
Plano, TX
09.2025 - Current
- Assisted customers with account troubleshooting and system related issues in a high volume operations environment.
- Communicated effectively with internal departments to resolve operational and technical related concerns.
- Documented customer interactions and issue resolutions using ticketing and account management systems.
- Responded professionally to inbound calls, emails, and escalated service requests while maintaining strong customer satisfaction.
Patient Safety Attendant Float
Medical City Dallas
Dallas, TX
06.2021 - 10.2024
- Handled high volumes of patient communication, de-escalated conflicts, and provided bilingual support in a clinical environment.
- Identifying risks such as falls or self-harm and promptly alerting the care team to intervene quickly and protect patients
- Documenting patient activity and changes with accuracy and clarity throughout your shift
Education
Electrical Engineering
Dallas College
BBA - International Business, Spanish
University of Texas At Arlington
Skills
- Customer communication and technical support
- Cable and Hardware familiarity
- Ticketing systems and documentation
- Strong communication and team collaboration
- Network Fundamentals
- Trouble shooting & Problem solving
Certification
CCNA: In Progress
Timeline
Customer Service Representative Call Center
NTTA
09.2025 - Current
Patient Safety Attendant Float
Medical City Dallas
06.2021 - 10.2024
Electrical Engineering
Dallas College
BBA - International Business, Spanish
University of Texas At Arlington