Alicia Moreno
Summary
Motivated professional with hands-on experience in high-volume call center environments, providing exceptional customer communication and troubleshooting. Bilingual capabilities enhance customer interactions, while ongoing CCNA certification studies and Electrical Engineering coursework support a strong technical foundation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative Call Center
NTTA
09.2025 - Current
- Assisted customers with account troubleshooting and system related issues in a high volume operations environment.
- Communicated effectively with internal departments to resolve operational and technical related concerns.
- Documented customer interactions and issue resolutions using ticketing and account management systems.
- Responded professionally to inbound calls, emails, and escalated service requests while maintaining strong customer satisfaction.
Patient Safety Attendant Float
Medical City Dallas
06.2021 - 10.2024
- Handled high volumes of patient communication, de-escalated conflicts, and provided bilingual support in a clinical environment.
- Identifying risks such as falls or self-harm and promptly alerting the care team to intervene quickly and protect patients
- Documenting patient activity and changes with accuracy and clarity throughout your shift
Education
Electrical Engineering
Dallas College
BBA - International Business, Spanish
University of Texas At Arlington
Skills
- Customer communication and technical support
- Cable and Hardware familiarity
- Ticketing systems and documentation
- Strong communication and team collaboration
- Network Fundamentals
- Trouble shooting & Problem solving
Projects
Built and configured networking labs using Cisco Packet Tracer, Practiced troubleshooting connectivity issues through simulated networking scenarios, Studies structured cabling concepts including Cat5 and Cat6 standards, Practicing subnetting and IP addressing as part of CCNA studies
Certification
CCNA: In Progress
Timeline
Customer Service Representative Call Center
NTTA
09.2025 - Current
Patient Safety Attendant Float
Medical City Dallas
06.2021 - 10.2024
Electrical Engineering
Dallas College
BBA - International Business, Spanish
University of Texas At Arlington