Alicia Niro
Pahoa,HI
Summary
Detail-oriented warehouse safety expert with a proven track record in enhancing productivity through streamlined package handling processes at UPS. As a Shift Supervisor at Coffee Bean & Tea Leaf, service quality and customer satisfaction saw significant improvements. Proficient in workflow management and adept at problem-solving, consistently drives performance and operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Package Handler
UPS
Kailua-Kona, HI
11.2024 - Current
- Organized packages according to type, size, destination, and other specifications.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Assisted in loading delivery trucks with prepared packages.
- Followed company policies and procedures for secure package handling.
- Participated in regular safety meetings and training sessions.
Shift Supervisor/Lead Barista
Coffee Bean & Tea Leaf
Keaau, HI
06.2021 - 11.2024
- Coached team members to increase productivity and reduce workplace accidents.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Evaluated and performed equipment maintenance to support operational goals.
- Implemented strategies to increase sales and improve service quality.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Assigned tasks to team members based on their strengths and skill sets.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Handled emergency situations with composure and in accordance with company guidelines.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Resolved conflicts between staff members in a timely manner.
Student Intern
PowerEngineers
Hilo, HI
06.2021 - 07.2021
- Maintained accurate records of all work performed according to company policies.
- Built prototypes of electrical components using various materials such as copper wire and soldering iron.
- Developed electrical schematics and circuit diagrams for a variety of projects.
- Gathered, input, and modeled information for design support.
- Conducted tests on electrical systems and equipment and reported results.
- Researched new technologies related to electrical engineering applications.
Student Instructor
Universal Kempo Karate
Pahoa, HI
09.2015 - 01.2021
- Provided one-on-one coaching for advanced level students who needed extra attention or assistance with specific skills.
- Built positive relationships with students, parents, colleagues and administrators.
- Provided feedback on student performance and progress towards goals.
- Instilled discipline and respect in students, as well as proper etiquette.
- Educated students using customized teaching methods and hands-on curriculum.
- Maintained a safe environment throughout classes by enforcing discipline rules.
- Explained theory behind martial arts techniques such as balance control, timing or footwork drills.
- Guided students through proper breathing, stance, and fighting forms.
Education
BBA - Business Administration FIN/MGT&MKT
University of Hawaii At Hilo
Hilo Hawaii05-2025
High School Diploma -
Hilo High School
Hilo, HI05-2021
Some College (No Degree) - Pre Rec Classes
Hawaii Community College
Hilo, HISkills
- Warehouse safety
- Workplace cleanliness
- Team collaboration
- Team player
- Performance improvement
- Workflow management
- Cash handling
- Positive and professional
- Hospitality and accommodation
- Ordering procedures
- Solid problem solver
References
References available upon request.
Timeline
Package Handler
UPS
11.2024 - Current
Shift Supervisor/Lead Barista
Coffee Bean & Tea Leaf
06.2021 - 11.2024
Student Intern
PowerEngineers
06.2021 - 07.2021
Student Instructor
Universal Kempo Karate
09.2015 - 01.2021
BBA - Business Administration FIN/MGT&MKT
University of Hawaii At Hilo
High School Diploma -
Hilo High School
Some College (No Degree) - Pre Rec Classes
Hawaii Community College