ALICIA N. METHENY
Dundalk,MD
Summary
Experienced professional seeking a team-player role in a people-oriented industry. Utilize extensive customer-service experience to excel in a challenging environment.
Overview
22
22
years of professional experience
Work History
Building Service Worker
Baltimore County Public Schools
09.2024 - 03.2025
- Completed assigned work orders in a timely manner to ensure minimal disruption to building occupants'' daily activities.
- Replaced bulbs and repaired interior and exterior light fixtures.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Coordinated deliveries, movement and correct placement of new furniture and equipment for building.
- Ensured safety and compliance with fire codes by routinely inspecting and maintaining fire extinguishers and alarm systems.
- Facilitated clear communication between team members through accurate record-keeping of completed tasks and upcoming assignments.
- Maintained positive relationships with building occupants through courteous interactions while addressing their concerns or requests.
- Maintained a healthy environment by cleaning restrooms, refilling soap dispensers, and sanitizing high-touch surfaces regularly.
- Processed trash removal, recycling, and disposal.
Grader / Sander Feeder Nester / Box Maker
Armstrong, Inc.
08.2015 - 10.2015
- Examined dimensional stock lumber to ensure compliance with standards.
- Identified imperfections in lumber including stains, decay, and wormholes during examination processes.
- Marked lumber to indicate grade and processing instructions, using marker.
- Tallied pieces of lumber according to grade and board footage.
- Evaluated material to derive optimal cutting strategy for best market returns.
Dietary Cook
Valentine’s Personal Care Home
07.2014 - 01.2015
- Conformed to prescribed nutritional standards while preparing and cooking three appetizing meals each day.
- Collaborated frequently with administrative staff for menu oversight.
- Maintained a cost-effective culinary budget by preparing and cooking food properly and keeping track of inventory to cut down on waste.
- In charge of maintaining high personal standards of health and hygiene when preparing food, equipment operation, and sanitary conditions of the kitchen by adhering to the guidelines of the State Board of Health.
Vehicle Wrapper/Bagger
Amports
06.2011 - 01.2012
- Ensured high-quality vehicle protection by following designated procedures for Toyota, Chrysler, and Ford.
- Organized vehicle contents based on make, model, and shipping destination.
- Operated both automatic and manual European vehicles on port lots post-processing.
- Managed flow of automobiles through complete washing cycle.
Server
Denny’s Restaurant
03.2011 - 07.2011
- Facilitated seamless communication through answering and directing multi-line calls for order placements.
- Support upkeep of sanitary conditions for clients.
- Ensured continuous stock availability.
- Fulfilled client orders promptly with professionalism and precision.
Receptionist
Creative Nails and Spa
03.2009 - 06.2011
- Managed a multi-line phone system effectively.
- Enhanced client interactions with detailed expertise on products.
- Managed maintenance of technician appointments diligently.
- Logged daily revenue activities.
- Updated website with weekly marketing content.
Administrative / Driver’s Services
Motor Vehicle Administration
08.2010 - 03.2011
- Managed multiple telephone lines simultaneously.
- Excelled in managing various responsibilities while ensuring timely customer issue resolution.
- Utilized provided resources to process both out-of-state and in-state licensing requests efficiently.
Receptionist
Exotic Sun Tan and Travel
01.2003 - 09.2009
- Managed high-volume multi-line phone systems efficiently.
- Managed cost-effective trips by aligning client preferences with favorable pricing.
- Delivered exceptional client service through in-depth knowledge of company products and functions.
- Organized and upheld schedules for technician visits.
- Registered daily fiscal movement with precision.
- Executed marketing efforts each week involving updates to the website, notification emails distribution, and creating flyers.
Education
High School -
Kenwood High School
Baltimore, MD01.2003
Skills
- Cooking
- Dishwashing
- 10-Key Calculator
- Microsoft Office Suite
- Typing 75-wpm
- Light Bookkeeping
- Mail Processing
- Marketing
- Record/File Management
- Schedule Appointments
- Strong Client Relation Skills
- Telephone Answer 12-Line System
Timeline
Building Service Worker
Baltimore County Public Schools
09.2024 - 03.2025
Grader / Sander Feeder Nester / Box Maker
Armstrong, Inc.
08.2015 - 10.2015
Dietary Cook
Valentine’s Personal Care Home
07.2014 - 01.2015
Vehicle Wrapper/Bagger
Amports
06.2011 - 01.2012
Server
Denny’s Restaurant
03.2011 - 07.2011
Administrative / Driver’s Services
Motor Vehicle Administration
08.2010 - 03.2011
Receptionist
Creative Nails and Spa
03.2009 - 06.2011
Receptionist
Exotic Sun Tan and Travel
01.2003 - 09.2009
High School -
Kenwood High School
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