Alicia Norton
Social Worker
Albuquerque,NM
Summary
Strong communicator and team player with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Family Support Specialist/Lead Case Manager
Cuidando Los Ninos
Albuquerque, NM
10.2022 - Current
- Developed rapport to create safe and trusting environment for care.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Documented data and completed accurate updates to case records.
- Supervised the WorkForce/Behavioral Health Case Manager and Family & Community Liaison.
Assertive Community Treatment Admin Assistant
JAMHI Health & Wellness
Juneau, AK
05.2021 - 10.2021
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Liaised between clients and staff and maintained effective lines of communication.
Office Admin & Volunteer Coordinator
Standing Together Against Rape
Anchorage, AK
05.2019 - 05.2021
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and clients through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Maintained volunteer handbook to provide information on volunteer roles, responsibilities and expectations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Arts - Counseling Psychology
Alaska Pacific University
Anchorage, AK 01.2019 - 05.2022
Associate of Arts -
University of Alaska Southeast
Juneau, AK 09.2015 - 08.2017
Skills
Meeting coordination
Scheduling
Administrative support
Mail handling
Documentation proficiency
Needs assessment
Interdisciplinary collaboration
Proficient in Microsoft Products (Word, Excel, PowerPoint, Outlook)
Volunteer orientation and onboarding
Training coordination
Interpersonal communication skills
Database administration
Shorthand writing
Multi-line Telephone Systems
Reflective listening
Hotline management
Attention to Detail
Teamwork and contribution
Verbal and written communication
Policies and procedures
HIPAA & 42 CFR Part 2 compliant
Timeline
Family Support Specialist/Lead Case Manager
Cuidando Los Ninos
10.2022 - Current
Assertive Community Treatment Admin Assistant
JAMHI Health & Wellness
05.2021 - 10.2021
Office Admin & Volunteer Coordinator
Standing Together Against Rape
05.2019 - 05.2021
Bachelor of Arts - Counseling Psychology
Alaska Pacific University
01.2019 - 05.2022
Associate of Arts -
University of Alaska Southeast
09.2015 - 08.2017