Mayra Muñoz
Summary
Compassionate Family Support Partner experienced in guiding families through social services to enhance emotional well-being and daily living skills. Delivered impactful support through crisis management and advocacy, resulting in improved family stability and autonomy. Committed to expanding knowledge and skills to advance a career in social work.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Lead Family Support Partner/Case Manager
Lifeline Community Services
Vista
06.2025 - Current
- Delivered emotional support to families during crises, fostering resilience and coping strategies.
- Advocated for families to ensure access to necessary services.
- Coordinated access to community resources and essential services for families.
- Assisted families in developing and achieving parenting goals as identified in their CFWB case plan by utilizing a strength-based approach and trauma informed practice.
- Provided individualized support to families in crisis situations.
- Identified potential safety risks within the home environment and provided appropriate interventions when needed.
- Collaborated with multidisciplinary teams to address family needs.
- Trained new Family Support Partners (FSP) on CSF intake procedures, including reviewing legal forms and enrollment packets, to enhance service delivery.
- Delivered and trained Family Support Partners (FSP) on one of two evidence-based curriculums for parenting: Safe Care and Systematic Training for Effective Parenting (STEP).
- Maintained accurate case records and progress notes, ensuring compliance with agency policies and facilitating effective case management.
- Provided in person parenting education to families identified as “at risk” for child abuse and neglect and referred by Child and Family Well-Being (CFWB).
- Participated in Child Family Team Meetings to discuss client progress in services and support them in achieving their case plan goals.
Family Support Partner
Lifeline Community Services
Vista
01.2023 - 06.2025
- Facilitated family meetings to enhance communication and collaboration, fostering stronger family dynamics.
- Facilitated family meetings to support communication and collaboration.
- Coordinated access to community resources and essential services for families.
- Provided in person parenting education to families identified as “at risk” for child abuse and neglect and referred by Child and Family Well-Being (CFWB).
- Assisted families in developing and achieving parenting goals as identified in their CFWB case plan by utilizing a strength-based approach and trauma informed practice.
- Identified families' basic needs, including medical care, insurance, and food stamps, to provide necessary support.
- Delivered evidence-based curriculums for parenting, including Safe Care and Systematic Training for Effective Parenting (STEP), to improve parenting skills.
- Participated in Child Family Team Meetings to discuss client progress in services and support them in achieving their case plan goals.
- Maintained detailed case files and documentation using county approved platforms.
Special Education Teacher Assistant
Iwakuni Elementary School (DoDEA)
Iwakuni
04.2018 - 02.2020
- Monitored student engagement and behavior during various phases of school day to ensure a positive learning environment
- Supported educational efforts in the Special Education and general education classrooms
- Performed administrative tasks including attendance tracking, filing, scheduling, and assignment review to maintain efficient classroom operations
- Performed administrative tasks such as attendance records, filing, scheduling, and reviewing assignments
Classroom Support Staff
Port View Preparatory
Yorba Linda
03.2015 - 06.2016
- Collaborated one-on-one with students to implement positive behavior intervention plans, fostering a supportive learning environment.
- Facilitated practice and tracked progress on long and short-term goals in daily tasks, enhancing student development.
- Monitored and ensured safety of child, providing a secure atmosphere for learning and growth.
- Assisted the student in daily living skills such as toileting, feeding, and dressing.
- Also assisted student with vocational tasks such as preparing their lunch, going grocery shopping, folding clothes, and vacuuming.
Teacher Assistant-SPLASH Full Immersion Program
Onslow County School District
Jacksonville
09.2012 - 01.2015
- Assisted classroom teacher and students with educational and clerical tasks.
- Took attendance, managed the receipt book, recorded student grades, made copies, and maintained, distributed, collected, and organized school supplies.
- Took attendance, managed receipt book, recorded student grades, and organized school supplies to ensure smooth classroom operations.
- Supervised students during classroom activities, meals, field trips, and recess to maintain safety and order.
Child & Youth Program Assistant
Heroes Manor 1 Child Development Center
Camp Lejeune
03.2012 - 09.2012
- Worked with Lead Teacher and trainer to plan and conduct weekly-themed educational activities that meet the physical, social, emotional, and cognitive needs of children.
- Created program environment fostering positive interactions among children and adults.
- Established a program setting that promotes positive child interactions with other children and adults.
- Oversaw children's engagement in daily indoor and outdoor activities, ensuring safety and participation.
- Observed children for signs that may indicate illness, abuse, or neglect and reported findings.
College Tutor
Pomona Unified School District
Pomona
10.2010 - 05.2011
- Assisted second grade teachers by recording grades, distributing weekly tests, updating them on student AR scores, and preparing instructional materials.
- Provided individualized help to non-English students and taught them how to speak, read, write, and understand the English language.
- Kept records and provided information about student progress.
- Maintained detailed records of student progress and communicated updates to teachers to support academic growth.
- Delivered individualized support to non-English students, teaching them essential skills in speaking, reading, writing, and understanding English.
- Supervised field trips and assisted staff with school events.
Jumpstart Team Leader
Jumpstart
Fullerton
08.2010 - 05.2011
- Led four peers to provide developmentally appropriate educational activities, with a focus on language and literacy, to young children.
- Facilitated team planning meetings and led twice weekly in-classroom activities to promote children's language, literacy and social-emotional development.
- Coached team members by modeling developmentally appropriate practices and fostering reflective discussions on adult practice and children's development.
- Facilitated team planning meetings and led in-classroom activities twice weekly, enhancing children's language, literacy, and social-emotional development.
- Coordinated team administration, streamlining team meetings, managing notes and records, and maintaining regular communication with classroom teachers and site supervisor.
Education
Bachelor's - Psychology
California State University, Fullerton
08.2007 - 05.2011
Skills
- Case management
- Parenting Educator
- Crisis intervention
- Client advocacy
- Family assessments
- Resource coordination
- Progress tracking
- Motivational interviewing
- Child development
- Bilingual proficiency
- Collaborative teamwork
- Resilience building
- Stress management
- CA State Certified Domestic Violence Counselor
Timeline
Lead Family Support Partner/Case Manager
Lifeline Community Services
06.2025 - Current
Family Support Partner
Lifeline Community Services
01.2023 - 06.2025
Special Education Teacher Assistant
Iwakuni Elementary School (DoDEA)
04.2018 - 02.2020
Classroom Support Staff
Port View Preparatory
03.2015 - 06.2016
Teacher Assistant-SPLASH Full Immersion Program
Onslow County School District
09.2012 - 01.2015
Child & Youth Program Assistant
Heroes Manor 1 Child Development Center
03.2012 - 09.2012
College Tutor
Pomona Unified School District
10.2010 - 05.2011
Jumpstart Team Leader
Jumpstart
08.2010 - 05.2011
Bachelor's - Psychology
California State University, Fullerton
08.2007 - 05.2011