Jacelys Suazo
Boston,MA
Summary
Organized professional with expertise in administrative coordination and documentation management across healthcare and corporate environments. Skilled in maintaining accurate records, managing workflows, and optimizing operations through effective scheduling and reporting. Serves as a key liaison among teams and stakeholders, handling sensitive information with confidentiality. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
Family Support Advocate – Case Manager
Boston Medical Center
Boston, USA
09.2024 - Current
- Advocated for and supported families impacted by violence, facilitating access to critical resources and emotional resilience
- Conduct family intakes and ongoing needs assessments in person, by phone, and virtually
- Connected families with housing, financial assistance, legal support, mental health services, and community resources to address comprehensive needs
- Accompanied families to medical appointments and court proceedings, ensuring they received necessary support and guidance
- Liaise between families and hospital staff to ensure clear, compassionate communication
- Translate medical, legal, and educational information for Spanish-speaking families
- Support families in prioritizing self-care, grief processing, and long-term healing goals
- Maintain detailed, confidential case documentation and service records
Dispatch Supervisor
Boston Medical Center
Boston, USA
01.2024 - 05.2025
- Coordinated and dispatched transport requests to ensure timely patient care in high-volume healthcare setting
- Ensure accurate documentation and effective communication across departments
- Resolved service-related issues and complaints, fostering a positive experience for patients and staff
- Delivered compassionate customer service to enhance patient and family satisfaction
Document Control Specialist
Eversource Energy
Boston, USA
09.2021 - 09.2023
- Managed and maintained engineering project documentation across multiple systems to ensure accuracy and accessibility for project stakeholders
- Supported implementation of electronic document management platforms (SharePoint, Teams, FileMaker Pro)
- Ensured compliance with document control procedures and confidentiality requirements
- Produced reports, logs, and transmittals to facilitate communication and support decision-making for project teams
Ambulatory Service Representative
Boston Medical Center
Boston, USA
09.2020 - 09.2021
- Provided patient-centered customer service, enhancing patient satisfaction in clinical environment
- Handled sensitive health information with strict confidentiality, ensuring compliance with regulations
- Coordinated multiple priorities in fast-paced settings, maintaining operational efficiency
- Utilized Microsoft Office and hospital systems for documentation and scheduling
Community Experience Intern
Wayfair
Boston, MA
01.2020 - 09.2020
- Coordinated volunteer initiatives and forged community partnerships to enhance engagement
- Collaborated cross-functionally with leadership and employee engagement teams
- Supported programs aimed at improving employee satisfaction and maximizing community impact
- Engaged in training sessions to enhance operational knowledge.
- Executed data entry tasks using company software systems to maintain accurate records
Administrative Assistant
Youth Enrichment Services
Boston, Massachusetts
06.2014 - 09.2018
- Executed administrative tasks, including data entry and document preparation, to support office operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed scheduling and coordination of youth programs and events.
- Coordinated materials and resources for workshops and community outreach activities, ensuring smooth execution and participant engagement.
- Prepared reports and presentations for program evaluations, enhancing staff's ability to assess program effectiveness.
- Collaborated with team members to improve operational workflows and efficiencies.
Education
Some College (No Degree) - Business Financial Operations Training Program
Year Up Boston
Boston, MA07-2020
High School Diploma -
Cristo Rey Boston
Boston, MA06-2018
Some College (No Degree) - Business Management
Quincy Collge
Quincy 03-2026
Skills
- Trauma-informed advocacy
- Survivor and family support
- Crisis response
- Case management
- Client advocacy
- Community resource coordination
- Case documentation
- Confidential record-keeping
- Microsoft Word and Excel
- Google Workspace proficiency
- Engagement strategies
- Conflict resolution strategies
- Team collaboration
- Communication skills
Certification
ICS-700 Introduction to the National Incident Management System - Safety Unlimited Inc. - 2026
Timeline
Family Support Advocate – Case Manager
Boston Medical Center
09.2024 - Current
Dispatch Supervisor
Boston Medical Center
01.2024 - 05.2025
Document Control Specialist
Eversource Energy
09.2021 - 09.2023
Ambulatory Service Representative
Boston Medical Center
09.2020 - 09.2021
Community Experience Intern
Wayfair
01.2020 - 09.2020
Administrative Assistant
Youth Enrichment Services
06.2014 - 09.2018
Some College (No Degree) - Business Financial Operations Training Program
Year Up Boston
High School Diploma -
Cristo Rey Boston
Some College (No Degree) - Business Management
Quincy Collge