Kayla Knoll
Kansas City,MO
Summary
Dedicated and skilled professional with over 4 years of specialized experience in social work, complex case management, community outreach, and client advocacy within community behavioral health settings. Complemented by 7 years of experience in early childhood education and nearly 2 years of dedicated domestic violence advocacy. Possesses a unique blend of empathy, critical thinking, and resource navigation skills for effectively supporting vulnerable populations through periods of crisis and system navigation.
Overview
12
12
years of professional experience
Work History
Community Support Specialist / Case Manager
University Health KC
Kansas City, MO
04.2022 - Current
- Manages a diverse caseload within an interdisciplinary team, focusing on integrated behavioral health and substance use disorder recovery.
- Provides individualized coaching and education on essential daily living skills, budgeting, and self-care to foster client independence and self-efficacy.
- Expertly navigates local resources (housing, financial aid, employment) to remove barriers and ensure client access to critical community support services.
- Maintains electronic health records, ensuring HIPAA compliance and timely documentation of assessments, notes, and treatment plans.
- Collaborates with clinical staff to execute treatment plans and advocate for client needs within the system.
- Supports crisis de-escalation and case retention through dedicated in-office outreach and follow-up, promoting sustained client engagement and progress.
Lead Pre-K Teacher
Primrose School of Overland Park
Overland Park, KS
12.2015 - 03.2022
- Designed and implemented curriculum for a classroom of 24 pre-kindergarten students, promoting childhood development and school readiness.
- Managed daily logs of student activities, behaviors, nutritional intake, and milestones to ensure compliance and quality care.
- Cultivated strong partnerships with parents to build trusted rapport and establish family support networks.
- Facilitated formal student evaluations and parent-teacher conferences to align on individual developmental goals.
- Identified students exhibiting emotional, health, or developmental delays, proactively initiating targeted intervention strategies.
Outreach Advocate
SAFEHOME
Overland Park, KS
06.2014 - 09.2015
- Completed an intensive 6-month undergraduate internship, gaining hands-on experience in crisis intervention and survivor advocacy within a domestic violence shelter.
- Provided trauma-informed outreach advocacy, crisis intervention, and emotional support to survivors navigating systemic challenges.
- Facilitated community education initiatives to elevate public awareness, reduce stigma, and strengthen prevention networks.
- Empowered clients through resource navigation, assisting with needs including secure housing, food security, and transportation.
- Advocated for wrap-around services, connecting clients to critical behavioral care and long-term support systems.
Education
Bachelor of Science - Social Work
Kansas State University
Manhattan, KS05.2014
Skills
Complex Case Management
Trauma-Informed Advocacy
Crisis De-escalation & Intervention
Integrated Behavioral Health & SUD Recovery
Resource Navigation & Allocation
Interdisciplinary Collaboration
Family & Community Outreach
Client advocacy
Employment support
Trauma-informed care
Adaptability and flexibility
Motivational interviewing
Time management abilities
Written communication
Documentation proficiency
Referral coordination
Timeline
Community Support Specialist / Case Manager
University Health KC
04.2022 - Current
Lead Pre-K Teacher
Primrose School of Overland Park
12.2015 - 03.2022
Outreach Advocate
SAFEHOME
06.2014 - 09.2015
Bachelor of Science - Social Work
Kansas State University