Overview
PROFESSIONAL SUMMARY
Work History
Education
Skills
LANGUAGES
Timeline

ELAINE GARCIA

AgeSpan
Lawrence,MA
11
years of professional experience
2
Languages

Experienced bilingual Spanish-English social work professional with over 9 years in case management and client support. Specializes in assessing needs and coordinating services for older adults, children, and families in underserved communities. Expertise includes advocacy, navigating complex systems, and collaborating with interdisciplinary teams to deliver culturally responsive care.

Work History

Case Manager / Social Worker

7 Years 8 Months
AgeSpan | 01.2019 - Current
  • Provide case management and social work services to older adults, assessing individual needs and coordinating appropriate supports and services.
  • Advocated for underserved older adults, guiding clients through complex health and social service systems to enhance access to necessary resources.
  • Participate in interdisciplinary meetings with medical professionals and other service providers to discuss complex and challenging cases and develop appropriate care strategies.
  • Coordinated services and resources tailored to client needs, preferences, and goals, ensuring effective support and care.
  • Collaborated with clients, families, healthcare professionals, and community organizations to identify barriers and implement strategies that enhance client well-being.
  • Provide culturally responsive and bilingual support to Spanish-speaking clients and families.
  • Maintain accurate and timely case documentation while protecting client confidentiality.

Head Start Social Worker

1 Year 7 Months
Greater Lawrence Community Action | 01.2018 - 08.2019
  • Delivered social work support to enhance well-being of children and families in Head Start program.
  • Evaluated family needs and linked families with essential community resources and services.
  • Advocated for families and assisted them in navigating social service systems.
  • Collaborated with families, program staff, and community providers to address social and family-related concerns.
  • Documented case details accurately while adhering to program policies and requirements.
  • Conducted comprehensive client assessments to determine needs, barriers, and appropriate community resource referrals.
  • Supervised service follow-up to ensure timely referrals, consistent engagement, and goal completion.
  • Coordinated case management with internal teams and external agencies to streamline client support services.
  • Developed individualized service plans supporting housing stability, economic security, and family self-sufficiency.

Medical Interpreter

2 Years 2 Months
Reading Hospital | 02.2016 - 04.2018
  • Provided Spanish-English interpretation services in medical settings to facilitate effective communication between patients and healthcare professionals.
  • Facilitated understanding of healthcare information for Spanish-speaking patients while ensuring confidentiality and professionalism.
  • Enhanced communication among patients, families, and multidisciplinary healthcare teams to improve patient care outcomes.
  • Exhibited cultural sensitivity and professionalism while engaging with diverse patient populations to foster trust and effective communication.
  • Interpreted complex medical conversations accurately during patient encounters, consultations, and discharge instructions.
  • Facilitated communication between providers and non-English-speaking patients using consecutive and simultaneous interpretation techniques.
  • Clarified medical terminology, treatment plans, and informed consent discussions for patients and families.
  • Maintained confidentiality and HIPAA compliance while supporting sensitive clinical communications.

Education

Master of Science - Latino Community

Our Lady of The Lake University | San Antonio | 09-2028

Concentration: Latino Community

Currently pursuing Masters degree on social work

  • 3.7 GPA
  • Professional Development: LGBT+ professional development leadership programs. workplace inclusion training, and industry-specific certifications designed to foster equitable, supportive roles of eldres
  • Relevant Coursework: Practice and theory courses focused on Hispanic children, families, and elders.

Bachelor of Arts - Psychology

University of Houston | Houston, TX | 01-2016
  • Dean's List 2014-2015
  • Honoree of Cum Laude
  • 3.7 GPA

Skills

Case Management & Care Coordination
Social Work & Client Advocacy
Older Adult Services
Complex Case Consultation
Service Authorizations
Needs Assessment
Community Resource Coordination
Documentation & Case Management
Interdisciplinary Team Collaboration
Client & Family Support
Extensive case management
Older adult services
Team lead and authorizations specialist
Interdisciplinary collaboration
Complex case management

LANGUAGES

Spanish: Bilingual/Fluent
English: Fluent

Timeline

Case Manager / Social Worker

AgeSpan
01.2019 - CurrentRead More

Head Start Social Worker

Greater Lawrence Community Action
01.2018 - 08.2019Read More

Medical Interpreter

Reading Hospital
02.2016 - 04.2018Read More

Our Lady of The Lake University

Master of Science from Latino Community
Read More

University of Houston

Bachelor of Arts from Psychology
Read More
ELAINE GARCIA