Isaac A. Barragán
Paradise Valley Healthcare Center
Spring Valley,CA
3
Languages
8
years of professional experience
Experienced professional with a strong background in office and case management, prepared to make a significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled at prioritizing tasks under pressure while delivering effective administrative and healthcare solutions. Excelling in managing assessments, resource coordination, and crisis intervention. Results-focused, with a commitment to achieving positive outcomes for the betterment of any patients and clients.
Work History
Case Manager/Social Worker
3 Years 3 Months- Managed social services and all case management for facility residents, from admission to discharge.
- Ensured full HIPAA and healthcare regulatory compliance to protect resident privacy and care quality.
- Led care plan meetings with doctors, therapists, nursing staff, and families to coordinate clear recovery plans.
- Maintained complete and timely documentation in Electronic Health Record (EHR/EMR) systems, ensuring accurate charting, progress notes, and audit readiness in compliance with CMS and state standards.
- Coordinated discharge logistics, securing post-acute care, home health, DME needs, and community resources to facilitate safe transitions for residents.
- Processed insurance authorizations, benefit verifications, and appeals to ensure coverage for residents and support their ongoing care needs.
Licensed Broker/Sales Processing
2 Years- Licensed broker/sales agent with company focusing on commercial insurance.
- Facilitated binding of insurance policies post-sale to ensure timely coverage for clients.
- Maintained customer records using Excel and Salesforce to support accurate tracking and service delivery.
- Provided exceptional customer service through each phone call and email, enhancing client satisfaction.
- Analyzed market trends to identify growth opportunities and inform product offerings.
Customer Service/Inside Sales Representative
8 Months- Discussed reorder programs and resources with patients, utilizing Salesforce and Oracle to efficiently place orders.
- Managed highly escalated customer situations to ensure resolution and satisfaction.
- Assisted as team lead to 15+ team representatives with questions and complex issues, facilitating faster resolutions.
- Trained new team members on product features and service protocols, fostering a knowledgeable workforce.
- Analyzed customer feedback to identify trends, informing service enhancements and product development initiatives.
Education
High School Diploma
Skills
Case Management & Care Coordination
Discharge Logistics & Charting
HIPAA & Healthcare Compliance
Insurance authorization
Telehealth Communication
Advanced ERM / EHR Systems
Salesforce and Oracle
Microsoft Office: Word
Outlook
Excel
Powerpoint
Problem-solving
Crisis De-escalation & Client Advocacy
Organizational skills
Languages
ENGLISH
SPANISH
FRENCH
Timeline
Case Manager/Social Worker
Paradise Valley Healthcare Center
12.2022 - 03.2026Read More
Licensed Broker/Sales Processing
Hunter Insurance Services
05.2019 - 05.2021Read More
Customer Service/Inside Sales Representative
Dexcom Inc
08.2018 - 04.2019Read More
Granite Hills High School
High School Diploma
Read More
Grossmont College
Read More