Teresa Cal

● Guided clients through navigation and access to reporting pathways and accommodations, with 100% of clients reporting satisfaction

● Leveraged trauma-informed practices in almost 200 hours of helpline coverage

● Accompanied clients to 4 hour forensic exams and collaborated with SANE team to develop discharge plans

• Collaborated with 8 university departments and 7 community groups to synergize response strategy and monitor client progress
• Facilitated dynamic support group series with 8 sessions and created surveys for continuous quality improvement
• Developed and delivered training for community groups with over 150 attendees
• Designed and integrated a mutual aid initiative into existing client advocacy and support groups

• Conducted intake for over 30 potential clients who experienced victimization and completed warm handoff to legal team
• Completed research project on the impact of immigrant documentation on seeking services for a team of 10 lawyers
• Documented all consults and upcoming appointments in the data management system
• Provided consultation on design of data management system to streamline client intakes and data input processes

• Reviewed almost 1,000 published University policies and research protocols against diversity, equity, and inclusion best practices
• Developed a robust consulting framework across 6 key metrics by integrating relevant regulations and values
• Updated policies related to misconduct, harassment, and discrimination to comply with Title IX, Clery Act, and 508 standards
• Generated impactful policy recommendations to replace outdated policies
• Synthesized qualitative and quantitative research findings through writing and graphic design into the final report delivered to the Board of Trustees

• Consulted with over 15 educational institutions to develop and enhance policies addressing sexual misconduct
• Collaborated with over 3,000 community members to drive change and foster understanding in community standards and culture
• Integrated expertise in direct victim services with hotline development for over 20 external clients for $24,000 in annual revenue, doubling clients and revenue during my tenure
• Facilitated cross-functional focus groups, student consultations, and material reviews to foster trust, identify unique goals, and ensure policies aligned with evolving regulations and best practices
• Managed cross-functional team of 8 employees to deliver on contracting and proposal initiatives for over 30 clients and provide monthly updates on contractual obligations
• Redesigned pricing hotline system and streamlined usage reporting which reduced client questions and negotiation

• Employed remote call center management technologies to allow for decentralized staffing options and more flexible staffing scenarios.
• Onboarded new call center workers, providing training on call management systems and internal response strategies and policies.
• Managed employee scheduling to support call center availability according to provided wait-time goals while responding to fluctuating caller demand.
• Gathered intelligence from local and national sources to help inform hotline informational services and expand data made available to callers.

• Vera Tayeh Innovations and Impact Awardee: Launched a mutual aid initiative at Orange County Rape Crisis Center with a $10,000 grant
• Research Project: Co-authored systemic reviews on pathways into commercial sexual exploitation among minors in both a global and U.S. setting
• Elected to Graduate Student Senator for School of Social Work in the 2022-2023 school year; Appointed to the UNCConnect Committee to nurture inclusion and belonging for all graduate and professional students

Departmental Honors for Excellence in Persian Language Studies

• Awarded 2nd Place, Diversity, and Inclusion Category for Undergraduate Thesis on Unwanted Sexual Contact, Objectification of Women
• Honoree of the Department of Near East and Classical Languages for Excellence Persian Language Studies