Tiara Peterson
Washington
Summary
Dedicated healthcare administration professional with 10+ years of experience supporting healthcare operations, case management, public health services, patient advocacy, and interdisciplinary care coordination. Currently pursuing a Master of Healthcare Administration with a strong background in healthcare compliance, patient services, operational support, and community-based healthcare programs. Skilled in improving client outcomes, managing healthcare documentation, collaborating with multidisciplinary teams, and delivering compassionate, patient-centered care.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Family Support Case Manager
East River Family Strengthening Collaborative
Washington, DC
11.2023 - Current
- Coordinate geriatric care and support services for 50+ families, including housing assistance, home healthcare resources, and legal support services.
- Maintain a 95% positive customer satisfaction rate through patient-centered service delivery and effective communication.
- Collaborate with healthcare providers, community organizations, and social service agencies to improve access to care and community resources.
- Develop operational workflows and service coordination strategies that reduced response times by 30%.
- Assist clients with care planning, referrals, crisis intervention, and healthcare navigation services.
- Full-Time Hybrid
Healthcare Advocate
Parents Amplified Voices in Education and Health (P.A.V.E.)
Washington, DC
03.2018 - Current
- Advocate for families by collaborating with government agencies, healthcare providers, and school leadership teams to improve healthcare and educational outcomes.
- Support administrative operations, program coordination, and community engagement initiatives.
- Promote health and wellness initiatives impacting 250+ families and community proposals.
- Build partnerships with local organizations to increase awareness of healthcare disparities and social determinants of health.
- Facilitate communication between families and healthcare systems to ensure continuity of care and access to services.
Rehabilitation Specialist
Contemporary Family Services
Washington, DC
11.2023 - 05.2024
- Conducted patient assessments and assisted in developing individualized treatment and rehabilitation plans.
- Delivered patient-centered support services focused on mobility, life skills, self-care, and independent living.
- Collaborated with physicians, therapists, and interdisciplinary healthcare teams to support comprehensive patient care.
- Maintained accurate documentation and monitored patient progress in compliance with healthcare standards.
School Health Aide
Arlington County Department of Human Services – Public Health Division
Arlington, VA
10.2017 - 11.2023
- Administered medications and supported daily healthcare needs for 50+ students in a public health clinic setting.
- Increased vaccination compliance rates to 95% through patient and family education initiatives.
- Reviewed and maintained confidential medical records in compliance with HIPAA and Virginia Department of Health regulations.
- Monitored health conditions and treatment adherence for immunocompromised students.
- Supported clinic operations, patient intake, documentation, and coordination of care services.
- Full-Time
Administrative Assistant
DC Housing Authority
Washington, DC
06.2005 - 08.2008
- Managed scheduling, records management, correspondence, and administrative support for a multi-department office.
- Coordinated reports, meetings, and communication between staff and community stakeholders.
- Maintained confidential records and supported daily office operations.
Education
Master of Healthcare Administration -
University of Maryland Global Campus
Maryland01-2027
Bachelor of Science - Healthcare Services Management
University of Maryland Global Campus
Washington, DC12-2023
Skills
- Healthcare Administration
- Case Management
- Patient Advocacy
- Healthcare Operations
- Care Coordination
- HIPAA Compliance
- Electronic Health Records (EHR)
- Medical Terminology
- Public Health Support
- Patient Intake & Documentation
- Behavioral Health Support
- Crisis Intervention
- Interdisciplinary Team Collaboration
- Quality Assurance
- Medication Administration
- Community Outreach
- Customer Service
- Microsoft Office Suite
- Healthcare Compliance
- Risk Management
- Communication & Presentation Skills
Certification
- Basic Life Support (BLS)
- CPR Certification
- First Aid Certification
- Nursing Assistant Certification
- Youth Mental Health First Aid (Valid through 2026)
- 40-Hour Behavior Technician Certificate
- Parent Leadership Certification
- Driver’s License
Timeline
Family Support Case Manager
East River Family Strengthening Collaborative
11.2023 - Current
Rehabilitation Specialist
Contemporary Family Services
11.2023 - 05.2024
Healthcare Advocate
Parents Amplified Voices in Education and Health (P.A.V.E.)
03.2018 - Current
School Health Aide
Arlington County Department of Human Services – Public Health Division
10.2017 - 11.2023
Administrative Assistant
DC Housing Authority
06.2005 - 08.2008
Bachelor of Science - Healthcare Services Management
University of Maryland Global Campus
Master of Healthcare Administration -
University of Maryland Global Campus