Mohammed Fawzi
Houston,Tx
Summary
Dedicated and bilingual healthcare professional with over 10 years of experience in healthcare administration, case management, operations management and human resources management. Skilled in managing clinical operations, supervising and training staff, ensuring regulatory compliance, and driving patient-centered care initiatives. Currently pursuing a master's in healthcare administration and management with a focus on population health. Achieved Lean Six Sigma White Belt, currently pursuing Lean Six Sigma Black belt. Committed to improving organizational efficiency and delivering high-quality leadership patient services in diverse healthcare environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager/Administrative Case Manager /Program Director/ HR Manager
Lifespan Home Care/Disability Services of the Southwest
Houston, TX
01.2023 - Current
- Directed office operations across two locations, appointments, disaster planning, Wellness Check, staff scheduling, Payroll and Budgeting.
- Oversee hiring, staff training, and human resource functions.
- Handling Case Management (Program Director), Operations Management, Human Resources Management and Administrative Assistant.
- Serve as primary administrator on-call for after-hours for client care, staff issues and disaster coordinator.
- Oversaw policy implementation, procedural improvements, and workflow standardization to enhance service delivery and efficiency.
- Collaborated with interdisciplinary teams to align administrative processes with patient-centered care objectives.
Healthcare Support Specialist / Operations Manager
Service Gate Company
Houston, TX
01.2018 - 01.2022
- Managed daily operational workflows including scheduling, case assignments, and service logistics for healthcare and legal support services.
- Coordinated interpreter dispatching and transportation for refugee medical appointments and court services.
- Streamlined internal communication systems and intake procedures to improve service efficiency and reduce delays.
Volunteer Healthcare and Refugee Support Roles
Service Gate LLC
Houston, TX
05.2018 - 06.2020
- Provided medical interpretation and advocacy for refugee clients navigating healthcare and immigration systems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Dental Assistant
Urgent Care Dental
09.2019 - 01.2020
- ProCare Hospital & AlMana General Hospital – Saudi Arabia
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Customer Service, Marketing Insurance healthcare Sales and Call Center Representative
Steno Call
Lubbock, TX
07.2016 - 08.2017
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained records of customer interactions, transactions, comments and complaints.
HR Assistant, Administrative Support, and Logistics Team Member
McLane Company
05.2015 - 05.2017
- Assisted in developing training programs for staff members.
- Updated employee database with changes in job title, salary information or contact details.
- Monitored timekeeping records for accuracy and completeness.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
Health Unit Coordinator
University Medical Center
Lubbock, TX
01.2015 - 01.2017
- Supported outpatient services and administrative tasks.
- Managed communication between clinical staff and departments.
- Assisted in managing vendor relationships and monitored supply needs to support program delivery.
Education
Master of Science - Healthcare Administration/Population Health
Colorado State University
Denver, CO10-2025
Bachelor of Science - Human Sciences, Addictive Disorders & Recovery Studies, Health Professions
Texas Tech University
Lubbock, TX05-2019
Bachelor of Science -
Ukrainian Medical Stomatological Academy
Poltava, Ukraine06-2014
Skills
- Healthcare Administration
- Case Management
- Operations Management
- Process Improvement
- Staff Supervision
- Workforce Planning
- Office Management
- Scheduling
- Payroll
- Budgeting
- Human Resources Management
- Recruitment
- Patient Services
- Customer Relations
- Healthcare Compliance
- Regulatory Standards
- Policy Development
- Implementation
- Performance Metrics
- Quality Assurance
- Microsoft Office
- EMR
- EHR
- Kantime
- Healthcare Software
- Project Coordination
- Healthcare Reporting
- Strong Communication
- Problem-Solving
- Time Management
- Multitasking
- Disaster Preparedness
- Risk Management
- Fast Typing Skills(60WPM)
- Accurate Typing Skills
- Team building
- Employee training
- Policies and procedures implementation
- Multi-unit operations management
- Emergency response
- Performance monitoring
- High-pressure environments
- Finance background
- Quality assurance controls
- Customer relationship management (CRM)
- Workflow optimization
- Budgeting and forecasting
- Document control
- Contract negotiation
- Team leadership
- Communication improvements
- Customer service
- Health and safety compliance
- Employee relations and conflict resolution
- Program administration
- Process improvements
- Business and operations management
- Microsoft office suite expert
- Data archiving
- Data management
- Employee motivation
- Performance evaluations
- Client relations
- Schedule management
- HR planning
- Cost reduction
- Forecasting and scheduling
- Decision-making
Certification
- Certified Logistics Associate, Houston Community College, (2019)
- Registered Dental Assistant (RDA), UT Health San Antonio, (2019)
- Certified Basic Life Support (CPR and AED), American Heart Association, (2020)
- General Lines Certification – Life, Accident & Health, (2020)
- Lean Six Sigma White Belt,The Council for Six Sigma Certification, (2025)
- Lean Six Sigma Black Belt-In Progress, The Council for Six Sigma Certification(July 2025)
Leadership Experience
- Led daily coordination efforts between office staff, caregivers, and nurses, ensuring patient care plans were followed accurately and efficiently.
- Trained and mentored new administrative assistants on scheduling software, EHR usage/Kantime, and office protocols.
- Initiated workflow improvements that reduced patient scheduling conflicts and increased appointment accuracy by 20%.
- Acted as liaison between field staff and management, communicating policy updates and helping resolve day-to-day operational issues.
- Coordinated internal audits and quality checks to maintain compliance with Medicaid and home health care standards.
Timeline
Operations Manager/Administrative Case Manager /Program Director/ HR Manager
Lifespan Home Care/Disability Services of the Southwest
01.2023 - Current
Dental Assistant
Urgent Care Dental
09.2019 - 01.2020
Volunteer Healthcare and Refugee Support Roles
Service Gate LLC
05.2018 - 06.2020
Healthcare Support Specialist / Operations Manager
Service Gate Company
01.2018 - 01.2022
Customer Service, Marketing Insurance healthcare Sales and Call Center Representative
Steno Call
07.2016 - 08.2017
HR Assistant, Administrative Support, and Logistics Team Member
McLane Company
05.2015 - 05.2017
Health Unit Coordinator
University Medical Center
01.2015 - 01.2017
Master of Science - Healthcare Administration/Population Health
Colorado State University
Bachelor of Science - Human Sciences, Addictive Disorders & Recovery Studies, Health Professions
Texas Tech University
Bachelor of Science -
Ukrainian Medical Stomatological Academy
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