Tiara J. Peterson
Washington
Summary
Experienced Case Manager with 18 years in providing support to high-risk families and individuals with developmental disabilities. Specializes in rehabilitation psychology, behavioral health, and healthcare administration. Skilled in motivational interviewing, individualized care planning, and coordinating multidisciplinary services. Currently pursuing dual master's degrees in public health and healthcare administration, focused on reducing child welfare system entries through targeted interventions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FAMILY SUPPORT COORDINATOR
East River Family Strengthening Collaborative
Washington
08.2025 - Current
- Engaged over 100 families annually using motivational interviewing techniques to navigate emergency situations and prevent entry into child welfare system through targeted barrier reduction.
- Coordinate comprehensive case management services for adults and adolescents, promoting improved outcomes through individualized support plans and wraparound initiatives addressing health, housing, and behavioral needs.
- Developed problem-solving strategies addressing recurring family challenges by documenting progress in secure software systems and collaborating with internal and external stakeholders on training initiatives.
REHABILITATION SPECIALIST/CASE MANAGER
Community Connections, Inc.
United States
12.2023 - 08.2025
- Conducted comprehensive biopsychosocial assessments to identify client strengths, needs, and rehabilitation goals, resulting in tailored recovery plans for daily living, vocational readiness, and community integration.
- Coordinated multidisciplinary services among healthcare providers, case managers, family members, and support systems, ensuring seamless care delivery and effective monitoring of client progress with timely adjustments to treatment plans.
- Maintained accurate regulatory-compliant documentation for caseload of adults with developmental disabilities, facilitating skill-building in therapeutic recreation, social skills, and successful post-rehabilitation community reintegration.
SCHOOL HEALTH AIDE
Arlington County Government
Virginia
10.2018 - 12.2023
- Facilitated COVID-19 procedures and contact tracing for 500+ students, obtained health histories, and administered medications according to individual care plans.
- Coordinated communication between families and healthcare providers for student needs.
- Addressed family concerns by connecting them to community resources, assisted second-language students with enrollment documentation, and conducted hearing and vision screenings to promote student wellness.
- Provided health education to students and staff in school settings.
- Assisted with health screenings and maintained accurate student health records.
CLINIC AIDE
Arlington County Government
Arlington County
02.2018 - 10.2018
- Administered medications per care plans, ensuring accurate updates to student health database.
- Assisted healthcare professionals with patient intake and documentation processes.
- Managed appointment scheduling for multiple clinics within the county health system.
- Assisted in keeping clinic clean and organized by performing regular cleaning tasks and organizing supplies.
DEDICATED AIDE
Monument Academy Public Charter School
Washington
01.2017 - 10.2018
- Supported students with individualized learning plans and classroom tasks.
- Assisted teachers with classroom activities and student engagement.
- Collaborated with therapists to deliver behavioral support and fostered strong relationships with parents.
- Collaborated with staff to implement school-wide programs and initiatives.
CASE MANAGER SUPERVISOR
Contemporary Family Services, Inc.
United States
03.2014 - 08.2018
- Supervised case management team to ensure effective service delivery.
- Managed community-based programs for at-risk populations in metropolitan Washington area, supervised case management teams to ensure thorough monitoring of client files, progressions, and study outcomes for quality assurance.
- Directed case management team activities to improve client service outcomes.
- Developed training programs for new case managers and support staff.
- Coordinated client assessments and service plans with multidisciplinary teams.
LEAD PRESCHOOL TEACHER
Chesterbrook Academy
Springfield
06.2015 - 08.2017
- Developed engaging lesson plans for diverse preschool age groups.
- Fostered a nurturing classroom environment promoting social and emotional growth.
- Implemented age-appropriate activities enhancing cognitive and physical skills.
- Developed and executed weekly lesson plans integrating science, math, dramatic play, and sensory activities, while guiding teaching teams, managing correspondence, operating documentation equipment, and supporting program managers.
Education
Master of Science - Healthcare Administration And Public Health
Grand Canyon University
Pheonix, Arizona01-2027
Master of Science - HEALTH/HEALTH CARE ADMINISTRATION/MANAGEMENT
University of Maryland Global Campus
Adelphi, MD01-2023
HIGH SCHOOL DIPLOMA -
Howard D. Woodson High School
01-2008
Skills
- Family support
- Child Welfare Prevention
- Crisis intervention
- Trauma-Informed Care
- Behavioral support
- Case Management
- Early Childhood Development
- Disability services
- Behavioral Health
- Motivational Interviewing
- Person-Centered Care
- Program management
- Community Outreach
- Healthcare compliance
- Medical Care Coordination
- Rehabilitation Psychology
- Data management
- Developmental Disabilities
- Healthcare Administration
- Electronic Medical Records
- Healthcare databases
- Medical Billing Software
- Data entry
- Microsoft Office Suite
- VDH Health Database
- Oracle Database Systems
- Team Leadership
- Medical Terminology
Affiliations
Member – East of the River Black Women Thriving Fellowship, 10/01/25 – Present
Certification
- Diploma in Medical Billing and Coding, Alison, 08/01/25
- Youth Mental Health First Aid USA, National Council for Mental Wellbeing, 11/01/23
- Behavior Technician (RBT), ReThink Behavioral Health Innovation, 01/01/22
- Nursing Assistant, University of the District of Columbia, 06/01/16
- CPR/First Aid/Basic Life Support (BLS)
Volunteer Leadership
- Parent Leader, PAVE (Parents Amplifying Voices in Education)
- Inspiration Mentor, University of the District of Columbia, 09/01/14, 01/01/16
Areas Of Specialization
- Child Welfare Prevention
- Trauma-Informed Care
- Crisis Intervention & De-escalation
- Behavioral Support Services
- Community-Based Program Management
- Healthcare Compliance & Documentation
- Special Needs & Disability Services
- Early Childhood Development
- Medical Care Coordination
Timeline
FAMILY SUPPORT COORDINATOR
East River Family Strengthening Collaborative
08.2025 - Current
REHABILITATION SPECIALIST/CASE MANAGER
Community Connections, Inc.
12.2023 - 08.2025
SCHOOL HEALTH AIDE
Arlington County Government
10.2018 - 12.2023
CLINIC AIDE
Arlington County Government
02.2018 - 10.2018
DEDICATED AIDE
Monument Academy Public Charter School
01.2017 - 10.2018
LEAD PRESCHOOL TEACHER
Chesterbrook Academy
06.2015 - 08.2017
CASE MANAGER SUPERVISOR
Contemporary Family Services, Inc.
03.2014 - 08.2018
Master of Science - Healthcare Administration And Public Health
Grand Canyon University
Master of Science - HEALTH/HEALTH CARE ADMINISTRATION/MANAGEMENT
University of Maryland Global Campus
HIGH SCHOOL DIPLOMA -
Howard D. Woodson High School