ALICIA N. WALTON
Ozark,MO
Summary
Customer service professional with extensive experience in the business industry. Skilled in building client relationships and enhancing customer satisfaction. Focused on quality, speed, and process optimization to drive company success. Committed to developing partnerships and fostering business growth.
Overview
12
12
years of professional experience
Work History
Permit Coordinator
Springfield Sign
Springfield, MO
07.2022 - Current
- Managed permit applications for sign installations across various municipalities.
- Reviewed project plans to ensure compliance with local zoning laws and regulations.
- Assisted in troubleshooting permit issues to facilitate timely project progress.
- Collaborated with design teams to align project specifications with permit standards.
- Processed payments associated with permitting activities as required by regulations or policies.
- Issued the public notification of official activities or meetings to public.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved billing issues through coordination with accounting department personnel.
Alarm Services Specialist
O'Reilly Auto Parts Corporate Office
Springfield, MO
12.2017 - 07.2022
- Resolved technical and customer issues over phone with about 50 -100 customers daily.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Followed up with customers about resolved issues and payments to maintain high standards of customer service.
- Cross-trained and supported customer service managers to ensure continuity in service.
- Processed 5-10 invoices weekly and submitted documentation to accounting for timely reconciliation.
- Collaborated with sales team to monitor inventory levels, fulfill accurate orders, and resolve discrepancies.
- Assisted in training new staff on billing software and company policies.
- Generated detailed reports on billing activities for management review and analysis.
Corporate Assistant III Sign specialist
O'Reilly Auto Parts Corporate Office
Springfield, MO
12.2014 - 12.2017
- Independently gathered information to propose signage with accurate details, enhancing project clarity.
- Compiled and presented documents for board review hearings, streamlining decision-making processes.
- Facilitated check processing for city payments, ensuring timely signatures to maintain payment schedules.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Bachelors - Business
Evangel University
Springfield, MO05-2012
Skills
- Permit application processing
- Regulatory compliance
- Financial compliance
- Regulatory reporting
- Billing
- Invoice processing
- Invoice generation
- Accounts receivable
- Payment processing
- Recordkeeping
- Shipping procedures understanding
- Inventory auditing
- Project coordination
- Multi-line phone management
- Telephone etiquette
- Account management
Timeline
Permit Coordinator
Springfield Sign
07.2022 - Current
Alarm Services Specialist
O'Reilly Auto Parts Corporate Office
12.2017 - 07.2022
Corporate Assistant III Sign specialist
O'Reilly Auto Parts Corporate Office
12.2014 - 12.2017
Bachelors - Business
Evangel University