Alicia Oatis
Kennewick,WA
Summary
Accomplished General Manager of Operations at Oatis Outdoor Adventure Rentals, adept in Operations Management and Team Leadership. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Excelled in staff development, driving high-performing teams to exceed organizational goals. Proven track record in leveraging business analysis for strategic decision-making and process optimization. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
General Manager of Operations
Oatis Outdoor Adventure Rentals
2024.05 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Secretary
RJ Lee Groups
2021.06 - 2021.08
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Secretary's Assistant
Townsend Controls & Electrical
2020.06 - 2020.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Summer School Tutor
KSD
2019.06 - 2020.07
- Served as a mentor and role model to students, providing guidance on academic success strategies and fostering a passion for lifelong learning.
- Facilitated goal-setting exercises with students to help them identify their personal objectives for academic improvement.
- Streamlined communication between students, parents, and teachers by providing regular progress updates and feedback.
- Provided targeted support for struggling students by developing customized lesson plans addressing specific areas of need.
Education
Master of Science - Organizational Leadership
University of Providence Great Falls Mt
Great Falls, MT04.2024
Bachelor of Arts - Psychology
University of Providence Great Falls Mt
Great Falls, MT04.2022
High School Diploma -
Kennewick High School
Kennewick, WA06.2018
Skills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
- Employee Motivation
- Inventory Management
- Staff Management
- Team Leadership
- Decision-Making
- Schedule Management
- Customer Service
Timeline
General Manager of Operations
Oatis Outdoor Adventure Rentals
2024.05 - Current
Secretary
RJ Lee Groups
2021.06 - 2021.08
Secretary's Assistant
Townsend Controls & Electrical
2020.06 - 2020.08
Summer School Tutor
KSD
2019.06 - 2020.07
Master of Science - Organizational Leadership
University of Providence Great Falls Mt
Bachelor of Arts - Psychology
University of Providence Great Falls Mt
High School Diploma -
Kennewick High School
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