Alicia Ochoa Guzman
Charlotte,NC
Summary
Dependable with experience in customer service, fast paced environments and computers. I am committed to work efficiently with team members, enhance my work space and improving customer experience. I am always aiming to learn something new and strengthening my work ethic. My friendly, reliable and determined demeanor makes me a valid candidate for this position.
Overview
1
1
Certification
Work History
Store Clerk
Charlotte, NC
03.2026 - Current
- Assisted customers with product inquiries and selections
- Maintained cleanliness and organization of store displays
- Operated cash register and processed transactions accurately
- Stocked shelves and ensured products were properly labeled
- Collaborated with team members to enhance customer service experiences
Cashier
Charlotte, NC
03.2026 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance their shopping experience.
- Handled cash, credit, and digital payments while ensuring compliance with financial procedures.
- Provided support during peak hours by managing long lines and maintaining customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Transfer Agent
Charlotte, NC
03.2026 - Current
- Adapted quickly to changing procedures and technologies within the transfer agent environment.
- Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
- Processed shareholder transactions with precision and adherence to regulatory requirements.
- Maintained accurate records of account information using specialized software systems.
Dry Cleaner Cashier
Charlotte, NC
10.2025 - 11.2025
- Processed incoming laundry orders, maintaining organization for efficient workflow.
- Collaborated with team members to maintain cleanliness and safety standards in work area.
- Handled cash and credit card payments, ensuring secure financial transactions.
- Resolved customer complaints promptly, contributing to positive store reputation.
Education
High School Diploma -
Julius L. Chamers High School
Charlotte, NC06-2022
Skills
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Reliability and punctuality
Certification
- Introduction to Data Analysis using Microsoft Excel
- Using Basic Formulas and Functions in Microsoft Excel
Timeline
Store Clerk
03.2026 - Current
Cashier
03.2026 - Current
Transfer Agent
03.2026 - Current
Dry Cleaner Cashier
10.2025 - 11.2025
High School Diploma -
Julius L. Chamers High School