Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Oliver

Shelbyville

Summary

Possess strong abilities in delivering comprehensive support services to families, ensuring effective communication and resource coordination. Expertise in case management, crisis intervention, and maintaining detailed client records, fostering supportive environment. Known for being meticulous in planning and executing family support plans, ensuring timely and accurate completion of tasks. Hardworking candidate with relevant skills and dedication to excel as a Family Support Specialist.

Overview

10
10
years of professional experience

Work History

Licensing Worker

Holy Cross Services
11.2024 - Current
  • Managed multiple tasks simultaneously while meeting all deadlines, displaying proficiency in time management techniques.
  • Responsible for licensing foster homes and conducting comprehensive assessments of potential foster homes licensed and unlicensed.
  • Ensured compliance with state regulations for foster homes, and provided support to foster families.
  • Offered assistance and resources to foster families.

Home Visitor

NEMCSA Early Head Start
11.2018 - 10.2024
  • Provided comprehensive in-home support to families with infants, toddlers, and pregnant women, focusing on child development, parent education, and family well being.
  • Conducted weekly home with a caseload of ten families, observing and supporting children's development promoting cognitive, social-emotional, and physical growth.
  • Supported the coordination of interagency collaborations within the community.
  • Attended trainings related to best practices for working with children and families.
  • Engaged families in goal setting and progress tracking towards meeting those goals.
  • Acted as an advocate for families by connecting them with relevant resources necessary for success.
  • Developed individualized family plans based on family strengths, needs, and goals.
  • Provided information and referred individuals to public and private agencies and community services for assistance.

Shift Manager

McDonald's
09.2015 - 04.2018
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Addressed customer complaints and resolved conflicts.
  • Promoted customer satisfaction by addressing complaints and issuing refunds.
  • Oversaw daily operations while managing multiple projects simultaneously.
  • Assessed production requirements to forecast timelines and outputs.

Education

Bachelor of Science - Sociology

Northern Michigan University
Marquette, MI
12-2017

Skills

  • Document management
  • Child development
  • Family and child assessments
  • Case file management
  • Client home visits
  • Confidentiality practices
  • Certified in CPR/AED
  • Case coordination
  • Maintaining client records
  • Professionalism

Timeline

Licensing Worker

Holy Cross Services
11.2024 - Current

Home Visitor

NEMCSA Early Head Start
11.2018 - 10.2024

Shift Manager

McDonald's
09.2015 - 04.2018

Bachelor of Science - Sociology

Northern Michigan University

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