Alicia Omokhomion
Entry-Level IT
Snellville,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Language
6
6
years of post-secondary education
Work History
Computer Service Center
Datum Tech Academy
Snellville, GA
10.2023 - 04.2024
- Provided training to end-users on new software applications, boosting overall efficiency at workstations.
- Streamlined data recovery processes, ensuring minimal loss of critical information during system failures.
- Result Established long-term relationships with clients by providing consistent communication throughout each project''s lifecycle.
- Managed inventory of computer parts and accessories, maintaining optimal stock levels for quick repairs or replacements as needed.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
Administrator of Student Affairs
DatumTech Academy
Snellville, GA
10.2023 - 04.2024
- Improved employee productivity with effective time management strategies for daily tasks.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Test Kitchen Supervisor
Curion, LLC
05.2021 - 01.2023
- Established strong vendor relationships for reliable ingredient sourcing and cost-effective purchasing.
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Reduced food waste through effective inventory management and menu planning.
- Championed sustainability initiatives within the kitchen environment by incorporating eco-friendly practices and supporting local ingredient sourcing.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
Customer Service Representative
Dial America Marketing
01.2003 - 09.2012
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Applied Science - Computer Networking
Gwinnett Technical College
Lawrenceville, GA 2024.Mar - Current
Associate of Science - Engineering Technology
DeVry Universtiy
Schaumburg, IL 2022 - 2023
Associate of Applied Science - Engineering Technology
DeVry University
Chicago 05.2001 -
Associate of Science - Culinary Arts
Athens Technical College
Athens, GA 05.2001 -
Associate of Science - Computer Science-Networking
Athens Technical College
Athens, GA 01.2001 - 06.2006
Skills
Wireless Networking
Server maintenance
Printer repair
Software Updates
Hardware upgrades
Hardware Installation
Data Recovery
Network Administration
System diagnostics
Coaxial Cabling
Category 5 and 6 Cabling
Wiring and Cabling
Cisco Packet Tracing
Network Cabling Standards
Ethernet Cabling
Pass-through
Clerical Support
Data Entry
MS Office
Problem Resolution
Timeline
Associate of Applied Science - Computer Networking
Gwinnett Technical College
2024.Mar - Current
Computer Service Center
Datum Tech Academy
10.2023 - 04.2024
Administrator of Student Affairs
DatumTech Academy
10.2023 - 04.2024
Associate of Science - Engineering Technology
DeVry Universtiy
2022 - 2023
Test Kitchen Supervisor
Curion, LLC
05.2021 - 01.2023
Customer Service Representative
Dial America Marketing
01.2003 - 09.2012
Associate of Applied Science - Engineering Technology
DeVry University
05.2001 -
Associate of Science - Culinary Arts
Athens Technical College
05.2001 -
Associate of Science - Computer Science-Networking
Athens Technical College
01.2001 - 06.2006