Summary
Overview
Work History
Education
Skills
Timeline
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Alicia O'Neal

Alicia O'Neal

Evansville,IN

Summary

Talented Entrepreneuer with 18 years of business experience. Maintaining a highly successful career built from the ground up in selling, planning, developing and executing business and events with initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships with many clients over the last 18 years while attracting new clients.

Overview

24
24
years of professional experience

Work History

Promotional and Apparel Sales Manager

SITEX Corporation
Henderson , KY
03.2023 - 02.2024
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Performed sales consultations and educated clients on products and services.
  • Prospected for new business using databases and other strategies to generate sales.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Implemented process changes designed to streamline workflow within the department.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Researched potential customers using various sources such as public records, web searches.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Managed daily operations of sales department, including supervision of staff members.

Events Team Member

Rise Up And Run Events
Evansville, IN
11.2021 - 02.2023
  • Communicated and worked along side many celebrity management teams in a pleasant manner and maintained upbeat demeanor.
  • Handled various errands in a time efficient manner.
  • Remained very professional in all aspects of events/concerts/celebrities.
  • Adjusted to different work roles of all aspects.
  • Trusted and accounted for large sums of money and purchases.

Supervisor

Integrity Facility Solutions, Inc.
Newburgh, IN
06.2021 - 08.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints along with adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Conducted site visits and follow up to verify progression and development of personnel.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Worked with upper management to build and implement strategies on how to take advantage of new opportunities in sales..
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Owner/Operator

Alicia's Professional In-Home Daycare
Evansville, IN
07.2006 - 06.2021
  • Developed and sustained relationships with existing customer base for over 17 years, building rapport as a personable and trusted business owner.
  • Kept records for production, inventory, income and expenses.
  • Analyzed client needs and assisted in determining appropriate resources and strategies for each individual family as needed.
  • Led startup and opening of business and provided business development and creation of operational and financial procedures.
  • Hired and trained employees on specific operations and requirements for the job, including applicable procedures.
  • Listened to customers to understand needs and refer to optimal services.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.

Event Coordinator Volunteer

Church, Non-Profit Groups, Sporting Teams
Evansville , IN
06.2010 - 03.2020
  • Oversaw event logistics, venue scheduling and accommodations.
  • Coordinated effective timelines and money saving budgets for events.
  • Created program activities, agendas and budgets based on client requirements.
  • Adhered to strict confidentiality policies in regard to personal and financial data.
  • Coached, developed and motivated team to achieve goals.

Created and Implemented

Helping Hands for the Elderly and Single Parents
Boonville , IN
03.2015 - 04.2017
  • Communicated the needs of individuals to the appropriate volunteers by emailing or calling with information. Along side organizing volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Collaborated with community leaders/volunteers to educate, promote, and advocate community service programs and resources that are available for families.
  • Maintained up to date and accurate files/records for all volunteers and program participants.
  • Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.

Private Nanny

Private Residence
Evansville , IN
01.2000 - 06.2006
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.

Education

Associate of Applied Science - Early Childhood Education

Ivy Tech Community College of Indiana
Evansville, IN
05.2010

Skills

  • Customer Relationship Management (CRM)
  • Leadership
  • Decision-making
  • Analytical thinking
  • Excellent communication skills
  • Goal-oriented
  • Multitasking
  • Organizational skills
  • Reliable & trustworthy
  • Event planning
  • Relationship Establishment
  • Pipeline Management
  • Account Management

Timeline

Promotional and Apparel Sales Manager

SITEX Corporation
03.2023 - 02.2024

Events Team Member

Rise Up And Run Events
11.2021 - 02.2023

Supervisor

Integrity Facility Solutions, Inc.
06.2021 - 08.2022

Created and Implemented

Helping Hands for the Elderly and Single Parents
03.2015 - 04.2017

Event Coordinator Volunteer

Church, Non-Profit Groups, Sporting Teams
06.2010 - 03.2020

Owner/Operator

Alicia's Professional In-Home Daycare
07.2006 - 06.2021

Private Nanny

Private Residence
01.2000 - 06.2006

Associate of Applied Science - Early Childhood Education

Ivy Tech Community College of Indiana

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Alicia O'Neal