Victoria Layman
Cheyenne,WY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
Work History
Ladies' Apparel Manager
Dillard's
Cheyenne, WY
03.2023 - 05.2025
- Assisted in managing daily apparel operations and inventory levels.
- Collaborated with team to enhance visual merchandising displays.
- Improved employee retention rates by creating a positive work environment, offering growth opportunities, and recognizing team accomplishments.
- Supported promotional events by organizing merchandise presentations.
- Managed inventory effectively, ensuring optimal stock levels and minimizing loss through regular audits and accurate tracking systems.
General Manager
7-11 Franchise
Tampa, FL
04.2016 - 05.2022
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory control processes, reducing waste and improving stock accuracy.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Administrative Assistant
Dr. Urso's General Practice
Tampa, FL
03.2018 - 07.2020
- Managed appointment scheduling and patient flow to enhance office efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in inventory management, ensuring supplies availability for seamless operations.
- Supported billing processes by verifying insurance information and processing claims efficiently.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Night Auditor
Extended Stay America
Tampa, FL
01.2018 - 06.2019
- Processed end-of-day reports, reconciling discrepancies to maintain operational integrity.
- Assisted guests with check-in and check-out processes, enhancing overall customer satisfaction.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Monitored security systems and responded to incidents, ensuring guest safety throughout the night.
- Developed strategies for resolving guest complaints promptly, contributing to positive reviews and repeat business.
Education
Bachelor of Science - Buisness Management
Hillsborough Community College
Tampa, FL06-2019
Skills
- Contract management
- Complex Problem-solving
- Financial management
- Verbal and written communication
- Coaching and mentoring
- Data analysis
- Recruiting and interviewing
- Customer relationship management (CRM)
Timeline
Ladies' Apparel Manager
Dillard's
03.2023 - 05.2025
Administrative Assistant
Dr. Urso's General Practice
03.2018 - 07.2020
Night Auditor
Extended Stay America
01.2018 - 06.2019
General Manager
7-11 Franchise
04.2016 - 05.2022
Bachelor of Science - Buisness Management
Hillsborough Community College