Alicia Ordaz-Pena
North Las Vegas,NV
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Victim/ Witness Advocate
Clark County District Attorney's Office
07.2024 - Current
- Provide appropriate referrals to counseling for victims and witnesses of various crimes, support and guidance in the legal/civil process, Complete appropriate referral documents with victims, assist in preparing victims to testify at court procedures, contact, and provide referrals to victims such is Victims of crimes, lease termination, Legal aid high risk referrals, support groups, financial assistance, safety.
Legal Advocate in North Las Vegas Municipal Court House
Safe House Inc
Henderson, USA
04.2021 - 07.2024
- Provide appropriate referral to counseling for victims and witnesses of domestic violence and other crimes, support and guidance in the legal/civil process, Complete appropriate referral documents with victims, assist in preparing victims to testify at court procedures, contact and interview witnesses in assigned cases, Provide referrals to victims such is Victims of crimes, lease termination, Legal aid high risk referrals, support groups, financial assistance, safety planning, assistance to obtaining Protective Orders, Work with court officials and the, Respond to inquiries regarding assigned cases and direct inquiries to appropriate agencies, Inform victims of the status of their case, accompany victims to court when necessary. Maintain records and reference materials pertaining to victim/witness advocacy, maintain confidentiality of all program documentation, Send notification letters to victims regarding the case.
Residential Advocate
Safe House Inc
Henderson, USA
07.2018 - 04.2021
- Answer crisis hotline phone calls.
- Assist with assessments.
- Assist clients,
- Create files, intake assessments.
- Conducted intake assessments to determine client eligibility for programs and services.
- create and maintain shelter documentation, assist callers with resources, and order and maintain shelter inventory.
Caregiver/Med Tech
Las Ventanas
Las Vegas, USA
04.2017 - 11.2018
- Caregiver-Assisting residents with showers and daily grooming, assisting them to meals, laundry, light housekeeping.
- Med Tech-Administered and record the administration of medication, reading MARS to verify residents information, medication inventory and restocking, in charge of receiving of pharmaceutical deliveries, perform vital signs.
Caregiver/Med Tech
Pacifica Memory Care
Las Vegas, USA
01.2018 - 07.2018
- Monitored and documented residents' health status and changes in condition.
- Administered medications as prescribed by healthcare professionals.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Recorded client status progress and challenges in logbooks and reports.
Nanny/Private Personal Assistant
Kelly Villatoro
Las Vegas, Nevada
05.2015 - 01.2017
- Planned and organized age-appropriate educational and recreational activities.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Managed inventory levels to ensure stock availability and organization.
- Maintained store visual standards through effective merchandising techniques.
- Resolved customer inquiries and concerns promptly and professionally.
- Assisted in stocking shelves, racks, and displays to ensure merchandise was organized and easily accessible for customers.
- Completed daily checklists for smooth shop operations.
Chiropractor Assistant
Spinal Rehab
Las Vegas, USA
09.2014 - 05.2015
- Assisted chiropractors in patient assessments and treatment planning.
- Managed patient scheduling and appointment reminders for optimal flow.
- Documented patient progress and treatment notes accurately in records.
- Handled billing inquiries and ensured accurate insurance processing.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Input patient data into medical software and provided appropriate updates to records.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Provided administrative support, including answering phones and email correspondence.
Caregiver
Willow Creek at San Martin
Las Vegas, USA
08.2012 - 09.2013
- Provided compassionate care to residents in a supportive environment.
- Assisted with daily living activities and personal hygiene routines.
- Monitored health status and reported changes to nursing staff.
- Consulted with client care team to continually update care plans.
- Developed trusting relationships with residents and their families for better care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Education
National Advocate Credential Program
05-2024
Certificate of completion -
CCAW 2023 Dallas
05.2023
Certificate of completion -
Clark County Casa Program
06.2022
Certificate of completion -
National Training Institute Atlanta
10.2021
Certificate of completion -
Virtual Conference Crime Against Women
05.2021
Certificate of completion -
VANN Training
10.2019
Certificate of completion -
NCEDSV Training
12.2018
Medical Assistant -
Kaplan College
Las Vegas08.2014
High school Diploma -
Colegio Bachilleres
06.2010
Skills
- Communication
- Multitasking
- Prioritizing
- Organization
- Dependability
- Technical skills
- Client assessment
- Referral coordination
- Case management
- Documentation skills
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Victim/ Witness Advocate
Clark County District Attorney's Office
07.2024 - Current
Legal Advocate in North Las Vegas Municipal Court House
Safe House Inc
04.2021 - 07.2024
Residential Advocate
Safe House Inc
07.2018 - 04.2021
Caregiver/Med Tech
Pacifica Memory Care
01.2018 - 07.2018
Caregiver/Med Tech
Las Ventanas
04.2017 - 11.2018
Nanny/Private Personal Assistant
Kelly Villatoro
05.2015 - 01.2017
Chiropractor Assistant
Spinal Rehab
09.2014 - 05.2015
Caregiver
Willow Creek at San Martin
08.2012 - 09.2013
National Advocate Credential Program
Certificate of completion -
CCAW 2023 Dallas
Certificate of completion -
Clark County Casa Program
Certificate of completion -
National Training Institute Atlanta
Certificate of completion -
Virtual Conference Crime Against Women
Certificate of completion -
VANN Training
Certificate of completion -
NCEDSV Training
Medical Assistant -
Kaplan College
High school Diploma -
Colegio Bachilleres
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