Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Alicia Ortiz

MANAHAWKIN,New Jersey

Summary

Organized and dedicated Administrative Assistant with positive attitude and capable of managing priorities with ease. Positive relationships with court officials, colleagues and law enforcement members. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with knowledge in completing various clerical tasks and offering staff support. Responsible, Productive, and professional when working with little to no supervision.

Overview

3
3
years of professional experience

Work History

Legal Secretary

Lisa E. Halpern, Esq.
09.2022 - Current
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Organized files for court proceedings.
  • Filed documents with courts on behalf of attorney.
  • Received and placed telephone calls to clients and prospective clients.
  • Scheduled all appointments, appearances and briefings.
  • Diligently edited legal correspondence for grammar and spelling.
  • Developed and maintained filing and retrieval systems.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
  • Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
  • Organized files for court proceedings

Server

Buffalo Wild Wings
01.2022 - 05.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items

Hostess

The Porch
01.2021 - 12.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Promoted business loyalty by fostering positive customer relationships.

Education

Bachelor of Science - Law & Justice Studies

Rowan University
Glassboro, NJ
05.2024

Skills

  • Editing
  • Compliance Determination
  • Intake Services
  • Letters and Documentation
  • Relationship Retention
  • Conducting Intakes
  • Bill Clients
  • Deadline Tracking
  • Schedule Management
  • Family Law

Languages

American Sign Language
Limited Working
French
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates

Timeline

Legal Secretary

Lisa E. Halpern, Esq.
09.2022 - Current

Server

Buffalo Wild Wings
01.2022 - 05.2022

Hostess

The Porch
01.2021 - 12.2021

Bachelor of Science - Law & Justice Studies

Rowan University
Alicia Ortiz