Alicia Parker

• Coordinated patient appointments and managed scheduling conflicts to optimize clinic workflow.
• Utilized electronic health record systems to maintain accurate patient data and enhance communication.
• Collaborated with healthcare providers to streamline appointment processes and improve patient satisfaction.
• Implemented new scheduling protocols that reduced appointment wait times and increased efficiency.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Validates insurance, updates patient demographics, and confirms eligibility.
• Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
• Followed up with patients to reschedule missed appointments.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.

• Greet and check in patients, and collect personal, medical, and insurance information
• Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
• Schedule Cath and radiology procedures
• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
• Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
• Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management
• Collected patient copayments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients
• Ordered diagnostic tests and communicated results to patients
• Insurance Verification
• Some billing with ICD 9 and 10 codes
• Call center.

• Scanned documents and saved in database to keep records of essential organizational information.
• Compiled data and reviewed information for accuracy prior to input.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Completed data entry tasks with accuracy and efficiency.
• Verified data files prior to entry to maintain high data accuracy.
• Maintained files, records, and chronologies of entry activities.
• Conducted audits of existing data entry processes.
• Checked for accuracy by verifying data and records.
• Managed and organized documents for data entry tasks.
• Followed data entry protocols, rules and regulations.
• Created spreadsheets for more efficient recordkeeping.
• Updated and maintained customer information, documents and records.

• Greet and check in patients, and collect personal, medical, and insurance information
• Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
• Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
• Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management
• Collected patient copayments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients
• Ordered diagnostic tests and communicated results to patients
• Insurance Verification
• Some billing with ICD 9 and 10 codes.

Generated repeat business through exceptional customer service.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Handled incoming business and client requests for information.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Compiled and analyzed data to produce reports.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Supported staff on special assignments and ad hoc projects.
• Edited and proofread documents for accuracy and completeness.
• Coordinated and scheduled meetings and appointments.

• Negotiated to collect balance in full.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Processed payments and applied to customer balances.
• Counseled debtors on payment options and arranged installment agreements.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.