Roshonda Myers
Mobile,AL
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
10
10
years of professional experience
Work History
Patient Service Representative/Scheduler
United Healthcare
12.2023 - 02.2025
- Scheduled mammogram appointments for patients and documented patient information in the electronic health record system.
- Ensured that all documentation was properly completed prior to scheduled appointments.
- Conducted follow-up calls with patients to confirm upcoming mammograms or reschedule missed appointments.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Insurance Verification Specialist
Blue Cross and Blue Shield
09.2020 - 02.2023
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Patient Access Representative
USA Health University Hospital
Mobile, AL
09.2017 - 05.2020
- Processed insurance verifications and authorizations to ensure coverage of services.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Personal Care Assistant
First Choice
Daphne, AL
08.2015 - 07.2017
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Education
Medical Assistant -
Virginia College
Mobile, AL04-2017
Skills
- Communication skills
- Insurance verification
- Patient scheduling
- Medical billing
- Data entry
- Customer service
- Appointment management
- Follow-up communication
- Active listening
- Phone etiquette
- System updates
- Clinical data entry
- Healthcare industry
- HIPAA compliance
- Insurance verifying
- Front desk supervision
- Caregiving
- Medical Assisting
- First aid certification
- Cpr certified
- Home Care
Timeline
Patient Service Representative/Scheduler
United Healthcare
12.2023 - 02.2025
Insurance Verification Specialist
Blue Cross and Blue Shield
09.2020 - 02.2023
Patient Access Representative
USA Health University Hospital
09.2017 - 05.2020
Personal Care Assistant
First Choice
08.2015 - 07.2017
Medical Assistant -
Virginia College