Alicia Pascascio
Tort Intake Professionals
CHICAGO,IL
2027
years of professional experience
Client-focused professional with experience in legal intake, sales, customer service, and high-volume client communication. Skilled in qualifying leads, managing sensitive client interactions, documenting information accurately, and guiding prospective clients through the intake process. Known for building rapport quickly, performing under pressure, and balancing exceptional service with performance-driven goals.
Work History
Case Acquisition Specialist
1 Year 8 Months- Client-focused professional with experience in legal intake, claimant qualification, high-volume communication, and case acquisition.
- Skilled in conducting sensitive client conversations, gathering and documenting critical information, navigating objections, securing required authorizations, and guiding qualified prospective clients through the intake process.
- Known for building trust quickly, maintaining professionalism under pressure, and balancing compassionate client service with performance-driven goals.
Online Casino Dealer /Shift Supervisor
4 Years 4 Months- Dealt various casino games, ensuring compliance with gaming regulations and house rules.
- Provided exceptional customer service, enhancing guest experience through engaging interactions.
- Monitored players' behavior to identify issues and promote responsible gaming practices.
- Trained new dealers on game rules, procedures, and customer engagement techniques.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
Freelance Model / Actress
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
- Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
- Modeled for small brand campaigns, lifestyle shoots, conventions, and online promotions
- Modeled for small brand campaigns, lifestyle shoots, conventions, and online promotions
Education
Associate of Science - Coursework Towards Associate of Science
Associate of Science - Coursework Toward Associate of Science
Skills
Lead Qualification & Intake
Client Relationship Management
Consultative Sales
Sales & Quota Achievement
High-Volume Client Communication
Case Documentation
CRM Systems
Salesforce
Law Ruler
Customer Service
Multitasking & Prioritization
Team Leadership & Training
Conflict Resolution
Microsoft Office
Timeline
Case Acquisition Specialist
Tort Intake Professionals
12.2024 - 08.2026Read More
Online Casino Dealer /Shift Supervisor
Bitrate Productions
08.2020 - 12.2024Read More
Freelance Model / Actress
Self-Represented
2018 - 2025Read More
College of Southern Nevada
Associate of Science from Coursework Towards Associate of Science
Read More
Great Basin College
Associate of Science from Coursework Toward Associate of Science
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