Alicia Patterson
Lorain,OH
Summary
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering 10 years of experience with passion for building strong rapport with faculty, students and caregivers.
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Infant Teacher
Small Scholars University Inc - Lorain Campus
Lirain, Ohio
03.2015 - 01.2019
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Kept classroom and feeding areas clean, neat and safe.
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Customer Service Representative
TeleTech Holdings
Lorain , Ohio
12.2007 - 10.2015
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
May Credit Service Center
Lorain, OH
10.2004 - 10.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Allied Nursing - Nursing
Lccc
Elyria, OH02.2001
Diplomat - High School Administration
Oberlin High School
Oberlin, Ohio 06.1998
Skills
- Caregiver Relations
Certification
I took a six week course to become a STNA And received a certificate
Timeline
Lead Infant Teacher
Small Scholars University Inc - Lorain Campus
03.2015 - 01.2019
Customer Service Representative
TeleTech Holdings
12.2007 - 10.2015
Customer Service Representative
May Credit Service Center
10.2004 - 10.2006
Allied Nursing - Nursing
Lccc
Diplomat - High School Administration
Oberlin High School
I took a six week course to become a STNA And received a certificate
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