Alicia Patton
OKLAHOMA CITY,OK
Summary
Accomplished Team Manager with a proven track record at Manna Development Group, enhancing team performance and customer satisfaction through motivational leadership and effective problem resolution. Skilled in performance coaching and teamwork, successfully fostered a high-performing team environment, significantly improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Team Manager
Manna Development Group
07.2023 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Coordinated team collaboration to share ideas and build best practices.
- Developed performance measurement strategies, identifying areas for improvement.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Established and maintained performance, quality and service standards for professional customer care.
Team Manager
Tivly.com
07.2020 - 05.2023
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Answered above average of calls per day and directed to appropriate partner agents.
Team Manager
S&B Burger Joint
02.2018 - 11.2020
Education
Skills
- Customer Focus
- Motivational Leadership
- Influencing skills
- Performance Coaching
- Team Leadership
- Teamwork and Collaboration
- Problem Resolution
Timeline
Team Manager
Manna Development Group
07.2023 - Current
Team Manager
Tivly.com
07.2020 - 05.2023
Team Manager
S&B Burger Joint
02.2018 - 11.2020
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