Alicia Paul
Campbellsport,WI
Summary
Dependable and versatile team member with experience in fast-paced kitchen, retail, and customer service environments. Skilled in working across multiple stations, preparing food, restocking inventory, maintaining cleanliness, and following health and safety standards. Adaptable and hardworking with strong customer service, teamwork, and organizational skills. Known for reliability, attention to detail, and the ability to remain efficient and professional in busy environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Kitchen Staff Member
Leroys Meats of Horicon
Horicon, Wisconsin
05.2025 - Current
- Deliver up to three catering events per week during peak season, ensuring high-quality service and client satisfaction.
- Coordinate timely setup and breakdown of catering equipment, respond to client needs throughout events, and complete dish and equipment pickups while meeting deadlines.
- Safely operate company vehicles to transport equipment, food, and supplies to and from job sites.
- Prepare ingredients and meals efficiently while meeting established production timelines and quality standards.
- Follow food safety and sanitation protocols to maintain a clean, safe, and compliant food preparation environment.
- Utilize computer systems to efficiently locate, print, and organize food labels.
- Operate commercial kitchen equipment to efficiently prepare, process, and package food products.
- Assist with inventory management by organizing, monitoring, and restocking food and kitchen supplies.
- Prepare a variety of food items according to customer orders and supervisor instructions while following established recipes, procedures, and quality standards.
Front End Team Lead
Walmart
Beaver Dam, Wisconsin
02.2025 - 05.2025
- Led front-end associates to optimize daily operations and enhance customer experience.
- Trained and assisted associates with front-end procedures, customer service, and daily tasks.
- Monitored registers, self-checkout, and Service Desk to ensure smooth workflow and timely service.
- Provided excellent customer service at the Service Desk by assisting with returns, exchanges, refunds, and customer concerns.
- Processed returns, exchanges, refunds, and other Service Desk transactions accurately.
- Resolved customer issues professionally while following company policies and procedures.
- Assisted customers with questions about store policies, products, online orders, pickups, and other services.
- Used computer systems and point-of-sale technology to process transactions, access information, and complete daily tasks.
- Handled cash management responsibilities, including register balancing and secure handling of financial transactions.
- Coordinated associate coverage and breaks to sustain staffing levels and reduce customer wait times.
- Managed customer complaints to ensure satisfaction and maintain a positive store environment. and escalated concerns with patience and professionalism.
- Assisted with closing procedures and help maintain a clean, organized, and welcoming front-end area.
Cashier
Walmart
Beaver Dam, Wisconsin
09.2024 - 02.2025
- Delivered outstanding customer service by creating a welcoming and positive experience for every customer.
- Accurately process high-volume transactions while maintaining speed, attention to detail, and a customer focused attitude.
- Operated point-of-sale systems to process cash, credit, debit, gift cards, and other payment methods.
- Handled cash responsibly by maintaining accurate cash drawers and following established cash-handling and security procedures.
- Assisted customers with purchases and inquiries, ensuring compliance with company policies and enhancing customer satisfaction.
- Provided knowledgeable assistance on store products, services, and policies, effectively addressing customer needs.
- Supported customers at self-checkout by providing guidance, resolving basic issues, and ensuring a smooth checkout process.
- Maintained an organized, clean, and professional checkout area to promote a positive shopping environment.
- Remained calm and professional when addressing customer concerns and work toward effective solutions.
- Collaborated with team members and departments to streamline front-end operations during busy periods, ensuring efficient service.
- Followed established safety, security, and loss-prevention procedures to protect customers, associates, and company assets.
- Adapted quickly to changing priorities and maintain a high level of accuracy and productivity in a fast-paced retail environment.
Clerk
Bp Gas Station (R-Store)
Port Washington, Wisconsin
03.2023 - 05.2023
- Achieved great customer service by assisting customers promptly and respectfully in a fast-paced retail environment.
- Accurately processed cash, credit, and debit transactions while maintaining a high level of attention to detail.
- Managed evening closing operations, completing all procedures efficiently and accurately to ensure smooth store transitions.
- Executed cash register reconciliation, adhering to cash-handling and security procedures to safeguard financial integrity.
- Monitored and maintained fuel station areas, assisting customers with pump-related inquiries to enhance their experience.
- Demonstrated reliability, attentiveness, and the ability to work independently during busy evening shifts.
- Followed company policies, safety regulations, and security procedures to maintain a safe environment for customers and employees.
Crew Member
McDonald's Fast Food Restaurant
West Bend, Wisconsin
09.2022 - 02.2023
- Delivered friendly, efficient customer service in a fast-paced, high-volume restaurant environment.
- Accurately processed customer orders and handled cash, credit, and debit transactions.
- Prepared food and beverages while following company standards for quality, safety, and presentation.
- Operated POS systems and efficiently managed orders during busy service periods.
- Maintained a clean, organized, and sanitary work environment in accordance with health and safety standards.
- Collaborated effectively with team members to ensure smooth and timely restaurant operations.
- Assisted with drive-thru, front counter, kitchen, and dining area operations as needed.
- Restocked food, packaging, and restaurant supplies to maintain efficient workflow.
- Addressed customer questions and concerns professionally while working to ensure a positive guest experience.
- Demonstrated reliability, teamwork, strong communication, and the ability to perform effectively under pressure.
Education
West Bend High-school West
WEST BEND, WISkills
- Meal preparation
- Food safety
- Commercial kitchen operation
- Inventory management
- Order fulfillment
- Basic POS system usage
- Self checkout management via handheld device
- Cash handling
- Customer service
- Training
Certification
- ServSafe
Timeline
Kitchen Staff Member
Leroys Meats of Horicon
05.2025 - Current
Front End Team Lead
Walmart
02.2025 - 05.2025
Cashier
Walmart
09.2024 - 02.2025
Clerk
Bp Gas Station (R-Store)
03.2023 - 05.2023
Crew Member
McDonald's Fast Food Restaurant
09.2022 - 02.2023
West Bend High-school West