Alicia Perkins
Addis,LA
Summary
Proven Enrollment & Billing Specialist I with a track record of enhancing customer satisfaction at Louisiana Blue through expert management of new enrollments and renewals. Skilled in E&B functions and the FACETS system, ensuring tasks are completed efficiently and accurately. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Enrollment & Billing Specialist I
Louisiana Blue
10.2023 - Current
- Set up new enrollments for health, dental, vision, and other ancillary products timely and accurately processed within departmental guideline.
- Manages renewals and benefit changes for groups.
- Responds to enrollment and/or billing inquiries timely and accurately.
- Works cohesively in a team and shift work tasks and priorities as needed.
Customer Support Specialist
AT&T Mobility
09.2014 - 06.2023
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
General Manager
Burger King
01.2009 - 09.2014
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
No Degree - Computer Science
Southern University And A&M College
Baton Rouge, LAHigh School Diploma -
Port Allen High School
Port Allen, LA05-1991
Skills
- I understand the working knowledge of E&B functions and FACETS system
- Strong organizational and analytical abilities and effective interpersonal skills
- Able to cohesively work in a team environment to ensure efficient and effective completion of all tasks
- Possess a positive attitude which embraces customer-centric behavior, organizational cultural beliefs, company values as well as divisional requirements including efficiency, accuracy, productivity, and/or work schedule and confidentiality of information
- Flexible to shift priorities as needed to cover multiple tasks in the process as directed by the Supervisor
Timeline
Enrollment & Billing Specialist I
Louisiana Blue
10.2023 - Current
Customer Support Specialist
AT&T Mobility
09.2014 - 06.2023
General Manager
Burger King
01.2009 - 09.2014
No Degree - Computer Science
Southern University And A&M College
High School Diploma -
Port Allen High School