Dynamic Assistant Store Manager with a proven track record at Dollar General, excelling in customer engagement and retail operations. Mastered inventory control and team leadership, significantly enhancing store performance and customer satisfaction. Skilled in fostering a positive work culture and streamlining processes for peak efficiency.
Hi, I’m
Alicia Peters
Van Wert,OH
Summary
Overview
21
years of professional experience
Work History
Dollar General
Assistant Store Manager
02.2014 - 07.2024
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
Keller Logistics LLC
Line Operator
01.2022 - 05.2022
Job overview
- Loaded and unloaded product on and off conveyor line by routinely lifting up to 5 pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
Walmart
Cashier
11.2008 - 12.2008
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Carrols Corp. (Burger King)
Crew Member
10.2003 - 10.2003
Job overview
- Read orders and prepared sandwiches.
- Collaborated with team members to complete orders.
- Started failing in school so decided to finish school first then start in the work field.
Education
Wayne Trace High SchoolHaviland, OH
Diploma from College Preparatory
05.2005
University Overview
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Store Organization
- Team Building and Leadership
- Store Opening and Closing
- Stock management
- Employee Scheduling
- Hiring and Training
- Pricing and Markdowns
- Work Planning and Prioritization
- Display Setup
Accomplishments
Accomplishments
I've helped straighten up stores that became a mess from prior management who had given up. I've self enrolled in programs to climb the ladder and become a store manager. I've looked up things or sought advice from other managers or my district manager.
Additional Information
Additional Information
I'd still like to have continued my career with Dollar General I had an unfortunate event cause my termination. I'm willing to explain what happened should you choose to interview me for the position.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementPaid time offHealthcare benefitsWork from home optionPersonal development programs401k match4-day work weekFlexible work hoursCompany CultureTimeline
Line Operator
Keller Logistics LLC
01.2022 - 05.2022
Assistant Store Manager
Dollar General
02.2014 - 07.2024
Cashier
Walmart
11.2008 - 12.2008
Crew Member
Carrols Corp. (Burger King)
10.2003 - 10.2003
Wayne Trace High School
Diploma from College Preparatory