Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Alicia Pham

Alicia Pham

Opelousas,LA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Auto Rental Etc
Lafayette, LA
06.2020 - Current
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Experience Manager

Dexcomm
Carencro, LA
06.2016 - 01.2020
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Developed new employees and on-going performance assessment of current employees.

Education

High School Diploma -

Evansville Senior High School
Evansville, WI
09.2005 - 06.2009

Skills

Contract Management

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Work Availability

monday
tuesday
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friday
saturday
sunday
morning
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evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant Manager

Auto Rental Etc
06.2020 - Current

Customer Experience Manager

Dexcomm
06.2016 - 01.2020

High School Diploma -

Evansville Senior High School
09.2005 - 06.2009

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Alicia Pham