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Associate Principal Engineer

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Healthcare and HR support professional with proven expertise in application processing and sensitive record management. Extensive experience in conducting client interviews while ensuring strict compliance with HIPAA regulations. Strong emphasis on accuracy, confidentiality, and effective cross-functional communication to improve client experiences in complex application processes.

Versatile professional with a comprehensive skill set in customer service, insurance, and procurement. Demonstrated ability to streamline processes and maintain accuracy in data management, contributing to improved client experiences and compliance. Experienced in utilizing CRM and ERP systems to support operational excellence.

Experienced Application Specialist with a strong IT background and proven leadership skills. Skilled in managing software/hardware upgrades, deploying services, troubleshooting, and optimizing applications. Expertise in customer service, quality assurance, and technical support, with proficiency in Microsoft Office Suite, QuickBooks POS, and various network applications. Knowledgeable in automotive repair, programming, and robotics. Recognized for effective leadership and team success in competitive environments.

Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.
Successful at quickly de-escalating conflicts, satisfying customers and promoting loyalty. Persuasive and diplomatic communicator with excellent relationship-building, multitasking and problem-solving abilities. Proficient in Salesforce, Office and Tableau.

Resourceful Manager or Team Lead offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Alicia Pogue

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Application Specialist

Call Center Representative

Credit Analyst

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Bachelor of Science - Psychology

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Call Center Representative

Application Specialist

Credit Analyst

Bachelor of Science - Psychology

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