Alicia Porche'
Spring Lake,NC
Summary
I am applying to The Masters Program at Fayetteville State University because of my deep passion for understanding human behavior and mental processes, and my commitment to applying this knowledge to real-world challenges. With a solid academic foundation in psychology and hands-on experience in research, I am eager to further develop my skills and contribute to meaningful advancements in the field.
Ultimately, my goal is to become a School Psychologist/Counselor, I believe that Fayetteville State University's graduate program in psychology is the ideal place for me to achieve this goal and make a meaningful contribution to the field.
Overview
17
17
years of professional experience
Work History
City Letter Carrier
USPS, United States Postal Service
Fayetteville, NC
08.2013 - Current
- Delivered mail and packages to residences and businesses on a daily basis.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Maintained records of items delivered or collected for delivery.
- Collected payments for CODs, stamps, and other services rendered.
- Assisted customers with change of address forms when needed.
- Performed daily pre-trip inspections on vehicles prior to use.
Customer Service Supervisor
USPS, United States Postal Service
Fayetteville, NC
01.2016 - 01.2019
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Answered phone calls and responded to questions and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
Lead Teacher
Ms. Bea's Childcare Center
Spring Lake, NC
01.2008 - 07.2013
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Assisted in resolving conflicts between students, families, and staff members.
- Served as a mentor for new teachers during their onboarding process.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Supervised students throughout day, both in classroom and outside during breaks.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC12-2024
Associate of Arts - General Education
Fayetteville Technical Community College
Fayetteville, NC12-2022
Some College (No Degree) - Mass Communications
Dillard University
New Orleans, LASkills
- Route Navigation
- Load Balancing
- Safe Driving
- Mail delivery
- Reading Comprehension
- Route Management
- Weather Tolerance
- Hand-Eye Coordination
- Safety awareness
References
References available upon request.
Timeline
Customer Service Supervisor
USPS, United States Postal Service
01.2016 - 01.2019
City Letter Carrier
USPS, United States Postal Service
08.2013 - Current
Lead Teacher
Ms. Bea's Childcare Center
01.2008 - 07.2013
Bachelor of Science - Psychology
Fayetteville State University
Associate of Arts - General Education
Fayetteville Technical Community College
Some College (No Degree) - Mass Communications
Dillard University