Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Pronschinske

Glendale Heights,IL

Summary

Enthusiastic and personable candidate with a strong background in fast-paced, people-centered roles including restaurant hospitality, animal care, and medical administration. Skilled at staying calm under pressure, communicating clearly, and adapting quickly to changing environments. Known for creating positive experiences through empathy, efficiency, and attention to detail, whether managing a full dining room, ensuring the safety of animals in high-stress situations, or handling sensitive medical information with care. Known for being reliable, adaptable, and a true team player. Passionate about delivering exceptional service and creating positive, memorable experiences on the ground and ready to bring that same energy to the skies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server/Bartender

Buffalo Wild Wings
08.2023 - Current
  • Fostered a welcoming atmosphere for guests from all walks of life, whether that be celebrating big wins or just grabbing wings after work.
  • Built rapport and repeat customers by remembering names, favorite orders, and small details that made people feel seen and valued.
  • Managed multiple tables and bar guests at once, staying calm, friendly, and organized, even during peak hours or big game nights.
  • Trained new team members on customer service best practices, menu knowledge, and POS operations, setting the tone for guest-focused, efficient service.
  • Handled tough situations like order mix-ups or upset guests with empathy and quick thinking, always aiming to turn the experience around.
  • Upheld cleanliness, safety, and team standards while supporting coworkers to create a seamless, upbeat dining experience, because great service is a team sport!

Daycare Attendant

Dogtopia
06.2022 - 09.2023
  • Greeted clients during drop-off and pick-up with a friendly, professional attitude, creating a smooth and reassuring experience for both pets and their parents.
  • Handled phone calls and responded to inquiries, answered questions about services, and booked appointments with attention to detail and a welcoming tone.
  • Stepped in to calm nervous pups (and sometimes nervous owners) with patience and compassion, making sure everyone left feeling good.
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Followed specific care routines such as feeding schedules, medication administration, and nap times based on individual needs.
  • Stayed calm and quick-thinking in high-stress situations, especially when fights broke out between dogs, stepping in immediately to safely separate them and de-escalate tension.

Medical Coding and Billing Specialist

Medical Billing and Consulting
06.2020 - 12.2021
  • Reviewed and coded patient diagnoses, procedures, and treatments using ICD-10, CPT, and HCPCS coding systems to ensure accuracy and compliance.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
  • Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Contributed to team success by actively participating in staff meetings, offering insights into improving workflows within the department.

Education

Human Resources Management

Southern New Hampshire University
Hooksett, NH
06-2026

Skills

  • Teamwork
  • Adaptability
  • Reliability
  • Conflict Resolution
  • Communication Skills
  • Multitasking

Certification

  • First Aid/CPR Certified
  • Certified food service professional with ServSafe training
  • Certified bartender (BASSET)

Timeline

Server/Bartender

Buffalo Wild Wings
08.2023 - Current

Daycare Attendant

Dogtopia
06.2022 - 09.2023

Medical Coding and Billing Specialist

Medical Billing and Consulting
06.2020 - 12.2021

Human Resources Management

Southern New Hampshire University

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