Alicia Puentes-L
Sterling Heights,Michigan
Summary
Energetic professional with 8 years of experience in customer service. Punctual employee dedicated to ensuring a positive experience for customers and adept at working effectively unsupervised. Considered as a valuable, trustworthy, and hardworking employee by supervisors and peers.
Overview
7
7
years of professional experience
Work History
Team Lead
Grace Centers of Hope
Sterling Heights, MI
10.2022 - 05.2023
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service and anticipating customer needs.
- Conferred with customers by telephone, email, or in person to provide information about products or services.
- Supervised cash drawer balances and deposits of store receipts, entering data at the end of day.
- Developed key customer relationships to increase sales as well as fostered relationships with customers to expand customer base and retain business.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly, demonstrating organization and punctuality.
Retail Sales Associate
Grace Centers of Hope
Sterling Heights, MI
10.2016 - 10.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
Associate of Arts -
Macomb Community College
Warren, MI05.2019
Skills
- Analytical Thinking
- Flexible Schedule
- Documentation and Reporting
- Conflict Resolution
- Attention to Detail
- Verbal and Written Communication
- Teamwork and Collaboration
- Customer Service
References
- Danielle Estep ...586-785-0097
- Cristal Gonzalez ...586-843-5263
Timeline
Team Lead
Grace Centers of Hope
10.2022 - 05.2023
Retail Sales Associate
Grace Centers of Hope
10.2016 - 10.2022
Associate of Arts -
Macomb Community College
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