Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Languages
References
Timeline
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Alicia Ramales

South River,USA

Summary

Dynamic Judiciary Clerk 3 at the Family Division of the Superior Court, adept at multitasking and delivering exceptional customer service. Proven expertise in ETRO operations management and effective communication, facilitating successful court proceedings. A self-directed professional committed to accuracy and detail, enhancing team collaboration and client satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Judiciary Clerk 3

Family Division of the Superior Court
New Brunswick, USA
07.2023 - Current
  • Providing excellent customer service to internal and external customers in person, by telephone and via written communication such as email.
  • Assisted attorneys and judges with document preparation and filing processes.
  • Coordinated scheduling for hearings and communicated updates to involved parties.
  • Scheduling and coordinating zoom meetings, hearing and trials and court events. Ability to multitask assignments in a challenging environment.
  • Verifying records, proofread documents for accuracy completeness in a quick manner.
  • Issuing and completing orders on ETRO as well as child support and JOD in a precise and in conformity with court rules guidelines.
  • Performing court clerk duties including but, not limited to operating digital record system, monitor log of- court activities, exhibits and keeping track of documents.
  • Answer questions posed by judges in an informative and professional way to deliver outstanding service and valuable information.
  • Highly motivated individual self-driven who strives to deliver exceptional results.
  • Collaborate and facilitate critical information to team member for the success of various proceeding including divorces, scheduling cases and related services.
  • Supported public inquiries by providing information about court processes and services.
  • Participated in continuing education programs related to judicial procedure and current laws governing court operations.
  • Prepared legal documents for filing in the court system.
  • Responded promptly to requests from attorneys or paralegals regarding case information or documentation requirements.
  • Attended court sessions to record notes on proceedings.
  • Collaborated with staff members in other departments within the courthouse to coordinate activities related to trials or hearings.
  • Assisted judges with administrative tasks such as scheduling hearings, preparing orders, and managing dockets.
  • Drafted correspondence and memoranda for review by a judge or attorney.
  • Conducted investigations into matters pertaining to specific cases when directed by a judge or attorney.

Customer Service, Loan Originator

TD Bank
New Brunswick, USA
03.2022 - 01.2023
  • Resolve complaints in a professionalism, quick and efficient manner.
  • Assist with creating and revising new account opening as well as business account reports for accurate and concise information.
  • Great Personality always greets customers with a smile and make them feel value and a priority.
  • Assist customers with any regarding a product or service.
  • Used Salesforce as a tool to create spreadsheets for tracking and building customer’s profile.
  • Establish maintain and deepen relationships with banking customers to achieve branch performance goal and build relationships resulting in increased customer retention.
  • Highly skills in multitasking received high level of calls as well as respond to emails in a n efficient and quick manner.

Education

BACHELOR’S degree - BUSINESS MANAGEMENT

KEAN UNIVERSITY
UNION, NJ
08.2020

Skills

  • Team collaboration
  • Detail-oriented organization
  • Self-directed initiative
  • Analytical thinking
  • Effective communication
  • Adaptability and flexibility
  • Problem-solving skills
  • ETRO operations management
  • Meeting coordination and planning
  • Digital filing systems expertise
  • Multitasking proficiency
  • Calendar management strategies
  • Motions drafting and filing

Languages

  • Portuguese
  • Spanish
  • English

Affiliations

  • TENNIS ACTIVITY
  • COMMUNITY OUTREACH

Certification

  • CPR CERTIFICATE
  • NOTARY CERTIFICATE

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Judiciary Clerk 3

Family Division of the Superior Court
07.2023 - Current

Customer Service, Loan Originator

TD Bank
03.2022 - 01.2023

BACHELOR’S degree - BUSINESS MANAGEMENT

KEAN UNIVERSITY

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