Alicia Ramos
Wilmington,NC
Summary
Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills. Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs. Detailed desk talented at providing technical assistance to clients regarding software and hardware issues. Proficient in detecting and removing malware, creating network setups and managing networking issues based on internal and external servers. Certified in Area of certification.
Overview
7
7
years of professional experience
Work History
Desktop Administrator
Verizon
Atlanta, GA
09.2023 - 03.2024
- Served as a subject matter expert on desktop administration topics, providing guidance and mentorship to junior team members.
- Enhanced system performance by implementing desktop administration best practices and optimizing configurations.
- Monitored network performance closely, swiftly addressing connectivity issues to ensure minimal disruption to business operations.
- Coordinated with cross-functional teams for successful deployment of large-scale technology projects, including infrastructure upgrades and software rollouts.
Store Manager
Dollar General Market
Wilmington, NC
05.2018 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
CNA
Southport Assistant Living
Southport, NC
02.2017 - 05.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
GED -
Penn Foster Career School
Scranton, PA06.2018
Skills
- Active Directory Management
- System Security
- Help Desk Support
- Network configuration
- Hardware Installation
- Application support
- ITIL Knowledge
- Incident Management
- Backup and recovery
- Asset Management
- Patch management
Timeline
Desktop Administrator
Verizon
09.2023 - 03.2024
Store Manager
Dollar General Market
05.2018 - 05.2021
CNA
Southport Assistant Living
02.2017 - 05.2019
GED -
Penn Foster Career School