Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Sean Stiasny

Newmarket,NH

Summary

Technical professional prepared to excel in desktop administration roles. Extensive experience in system installation, maintenance, and user support. Focused on team collaboration and consistently achieving optimal results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Desktop Administrator

MWH Constructors / Methuen Construction
07.2024 - Current
  • Reduced downtime by proactively identifying potential hardware and software issues and performing regular system updates.
  • Provided on-site and remote technical support to users.
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Developed comprehensive training materials to enhance employee understanding of new systems and software applications, leading to increased productivity.
  • Improved end-user satisfaction with prompt and effective resolution of technical issues through remote desktop support tools.

IT Support Specialist

Methuen Construction
06.2022 - 07.2024
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.

Product Mastery Technician

Tyler Technologies
06.2021 - 03.2022
  • Provide general software, hardware, and operating system support to Tyler Technologies clients.
  • Provide resolution to tier-2 tickets in a timely manner.
  • Troubleshooting and resolving critical cases for our clients.
  • Creating documentation around troubleshooting tactics.
  • Meeting service measurements on a daily, weekly, monthly, and yearly basis.
  • Managing open calls based on company policies (critical, high, medium, non-critical).

Rapid Response Technician

Tyler Technologies
01.2020 - 06.2021
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Helped streamline support processes by creating documentation on troubleshooting tactics.
  • Diagnosed and troubleshot hardware and software issues.

Education

Bachelor of Science - Information Technology

University of Southern Maine
Portland, ME
05-2020

High School Diploma -

Manchester High School West
Manchester, NH
06-2016

Skills

  • Active Directory management
  • Mobile device management
  • Advanced troubleshooting
  • End user support
  • Systems management
  • Patch enforcement
  • Remote desktop support
  • Help desk support

Certification

  • Microsoft Certified: Azure Fundamentals - Credential ID: AB45ED38C2D00E7

Awards

  • Methuen Construction Way to Go Award - Q1 2023. Award that recognizes teammates who exemplify the Methuen Construction way of treating an environment and culture of cooperation, high energy, respect for individuals and a can-do spirit.
  • Tyler Technologies HDI Score - 2021. Received a 4.8 out of 5 HDI score on 70+ client surveys for the year of 2021, which was the highest on the Tyler Systems Management (TSM) On-Premise Team.

Timeline

Desktop Administrator

MWH Constructors / Methuen Construction
07.2024 - Current

IT Support Specialist

Methuen Construction
06.2022 - 07.2024

Product Mastery Technician

Tyler Technologies
06.2021 - 03.2022

Rapid Response Technician

Tyler Technologies
01.2020 - 06.2021

Bachelor of Science - Information Technology

University of Southern Maine

High School Diploma -

Manchester High School West

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