Alicia Ravash
Bridgewater,VA
Summary
Detail-oriented professional with experience in technical troubleshooting, customer service, and hardware configuration. Skilled in meeting productivity goals in fast-paced environments and collaborating with teams to deliver high-quality results. Trilingual (English, Hindi, Punjabi), motivated to expand technical expertise Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.
Overview
4
4
years of professional experience
Work History
Asset Protection Associate
Walmart
Harrisonburg, VA
06.2024 - Current
- Execute safety protocols to protect store assets and apprehend shoplifters per company policy
- Conduct investigations and manage shrinkage control; maintain a secure shopping environment
- Perform regular security checks and monitor customer behavior for potential issues
Warehouse Associate
Amazon
Fishersville, VA
01.2024 - 06.2024
- Met and exceeded daily productivity targets through efficient picking and order fulfillment
- Safely operated industrial vehicles and reported damaged or defective items
- Collaborated with team members to ensure smooth order-picking processes
Food Service Worker
Panda Express
Harrisonburg, VA
02.2023 - 01.2024
- Assisted in food preparation and maintained cleanliness across service areas
- Monitored inventory and resolved customer complaints professionally
IT Intern
Massanutten Technical Center
Harrisonburg, VA
08.2020 - 06.2022
- Provided technical support, troubleshooting, and installation of hardware and software
- Configured network settings and enhanced network reliability by installing critical hardware
Customer Service Associate
7-11
Bridgewater, VA
06.2021 - 01.2022
- Delivered excellent customer service via phone and in-store interactions
- Processed payments and ensured compliance with safety regulations
Education
Advanced High School Diploma -
Turner Ashby High School
Bridgewater, VA06.2022
Cybersecurity Certification -
Massanutten Technical Center
Harrisonburg, VA06.2022
Skills
- Hardware configuration
- Technical troubleshooting
- Windows Server
- Microsoft Office (Word, Excel, PowerPoint)
- Complaint resolution
- Effective communication
- Customer relations
Timeline
Asset Protection Associate
Walmart
06.2024 - Current
Warehouse Associate
Amazon
01.2024 - 06.2024
Food Service Worker
Panda Express
02.2023 - 01.2024
Customer Service Associate
7-11
06.2021 - 01.2022
IT Intern
Massanutten Technical Center
08.2020 - 06.2022
Advanced High School Diploma -
Turner Ashby High School
Cybersecurity Certification -
Massanutten Technical Center