Alicia Reyes
West Valley City
Summary
Dynamic shift leader with extensive experience in production supervision and exceptional customer service skills. Strong ability to train and mentor team members while driving process improvements and maintaining high-quality standards.
Overview
11
11
years of professional experience
Work History
Shift Leader
Reckitt Benckiser Inc.
Salt Lake City
08.2023 - Current
- Supervised daily manufacturing operations to ensure efficient workflow.
- Trained and mentored new team members on safety protocols and production standards.
- Coordinated with quality control to maintain product compliance and standards.
- Assisted in troubleshooting equipment issues to minimize downtime during production.
- Implemented process improvements to enhance team productivity and efficiency.
- Conducted daily team meetings to discuss goals, priorities, and challenges.
- Maintained accurate inventory records and ensured proper material handling practices.
- Assessed employee performance through regular reviews and provided feedback as necessary.
Banking Specialist
Teleperformance
Salt Lake City
07.2014 - 08.2023
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Assisted clients with account inquiries and banking services.
- Processed customer transactions efficiently and accurately.
- Educated clients on various financial products and services.
- Resolved customer complaints in a timely manner.
- Monitored compliance with banking regulations and policies.
- Supported onboarding of new banking products for clients.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Dual trained for checking, savings, credit cards, and certificates of deposit.
- Reviewed account transaction information for potentially fraudulent activity, initiating fraud claims, and providing information on existing fraud and dispute claims.
- Strong phone and verbal communication skills, along with active listening.
- Handled escalated calls and de-escalated calls.
Education
High School Diploma -
Granger High School
West Valley City, UT06-2014
Skills
- Production supervision
- Equipment troubleshooting
- Inventory management
- Process improvement
- Quality assurance
- Customer service
- Problem solving
- Client service
- Complaint resolution
- Customer service management
- Attention to detail
- Active listening
- Building rapport
- Positive work ethic
Timeline
Shift Leader
Reckitt Benckiser Inc.
08.2023 - Current
Banking Specialist
Teleperformance
07.2014 - 08.2023
High School Diploma -
Granger High School
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