Alicia Reyes
Magna,UT
Summary
Dynamic shift leader with extensive experience in production supervision and a proven track record of delivering exceptional customer service. Expertise in training and mentoring team members while driving process improvements and maintaining high-quality standards. Professional logistics worker skilled in inventory management, order fulfillment, and optimizing warehouse operations. Recognized for strong collaboration skills, adaptability to changing needs, and a commitment to achieving results through dependable organization and effective communication.
Overview
11
11
years of professional experience
Work History
Shift Leader
Reckitt Benckiser Inc.
01.2025 - Current
- Coordinated daily operations to ensure efficient workflow and optimal staff performance.
- Monitored inventory levels, ensuring timely replenishment of stock and adherence to quality standards.
- Implemented process improvements that enhanced productivity and reduced downtime across shifts.
- Assisted in troubleshooting equipment issues to minimize downtime during production.
- Assessed employees performance through regular reviews and provided feedback as necessary.
- Conducted daily team meetings to discuss goals, priorities, and challenges.
- Coordinated with quality control to maintain product compliance and standards.
Order Filler
Walmart Distribution Center
08.2020 - 01.2025
- Operated forklift and pallet jack to efficiently transport products within warehouse.
- Picked and packed orders accurately to ensure timely shipment to stores.
- Collaborated with team members to streamline order filling processes, enhancing workflow efficiency.
- Conducted quality checks on products before shipping, maintaining high standards of accuracy.
- Maintained awareness of safety procedures in the workplace at all times.
- RR Lift driver and replenish lates and earlies of products from trailers to warehouse modules.
- Achieved 95% or better on shipping production.
- Label the required number of cases and place them on conveyor belt.
Banking Specialist
USAA Bank
07.2015 - 08.2020
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Assisted clients with account inquiries and banking services.
- Processed customer transactions efficiently and accurately.
- Educated clients on various financial products and services.
- Resolved customer complaints in a timely manner.
- Monitored compliance with banking regulations and policies.
- Monitored customer accounts for suspicious activity, involving large transfers or irregular patterns of behavior.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Dual trained for checking, savings, credit cards, and certificates of deposit.
- Reviewed account transaction information for potentially fraudulent activity, initiating fraud claims, and providing information on existing fraud and dispute claims.
- Strong phone and verbal communication skills, along with active listening.
- Handled escalated calls and de-escalated calls.
Education
Associate of Science - Business Administration
Salt Lake Community College
Taylorsville, UT05-2027
Skills
- Production supervision
- Equipment troubleshooting
- Process improvement
- Quality assurance
- Problem solving
- Attention to detail
- Active listening
- Building rapport
- Positive work ethic
- Team motivation
- Warehouse safety
- Forklift operation
- Production line operations
- Time management
- Bank services
Timeline
Shift Leader
Reckitt Benckiser Inc.
01.2025 - Current
Order Filler
Walmart Distribution Center
08.2020 - 01.2025
Banking Specialist
USAA Bank
07.2015 - 08.2020
Associate of Science - Business Administration
Salt Lake Community College