Alicia Riffle
278 Kimmel Rd,PA
Summary
Proven Sales Representative with a track record of enhancing client satisfaction and expanding customer bases at companies like Lezzer Lumber. Expert in leveraging interpersonal communication skills and sales expertise to increase sales revenue and foster long-term customer loyalty. Skilled in prospecting clients and utilizing product knowledge for impactful sales closing.
Overview
13
13
years of professional experience
Work History
Sales Representative
Lezzer Lumber
11.2016 - 11.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Representative
Fastenal
02.2012 - 10.2016
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Implemented CRM tools to track customer interactions and sales progress.
- Identified and tapped into new markets, significantly expanding customer base.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Fastenal
06.2012 - 02.2014
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Associate In Business Management - Business
Community College of Allegheny County
Somerset, PASkills
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Prospecting clients
Timeline
Sales Representative
Lezzer Lumber
11.2016 - 11.2024
Sales Representative
Fastenal
06.2012 - 02.2014
Sales Representative
Fastenal
02.2012 - 10.2016
Associate In Business Management - Business
Community College of Allegheny County
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