Kristine Martinez
Columbus,Ohio
Summary
Passionate in recruiting, marketing and helping others. With talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Looking to secure and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Experience Agent
RH
West Jefferson, OH
09.2024 - Current
- As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience
- You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism
- Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
- Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
- Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
- Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
- Qualify and educate potential design customers on services offered by RH Interior Design
Manager/ Senior Sales Agent
Preferred Living Property Management
Columbus,OH
01.2014 - 04.2023
- Facilitates development of business leads by building relationships with new and existing customers, and increasing new business revenue by
- Create exceptional customer service by matching customer with tailored solutions by indentifying and solving problems, yielding top agent awards and consistently 60% closing benchmark
- Assists in curating and executing monthly and annual marketing plans to ensure product is reaching target audience
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories..
- Prepared detailed documents and reports in adherence administrative processes.
- Prepared expense reposts, verifies invoices,codes to proper account and forwards to Accounts Payable for processing
- Streamlined office processes by implementing efficient administrative systems and organizational tools.
- Provided key administrative assistance to senior management.
Sales Specialist
Nordstorm
Columbus, OH
01.2011 - 01.2014
- Set and achieved sales goals,for both in-store and digital selling with effective use of selling tools
- Created lasting relationships with customers
- Worked with team to make sure the Womens Shoe department was customer ready, by stocking,filling orders, light cleaning and re-merchandising
- Hit 60% benchmark by setting up new guests with Nordstrom rewards which created loyalty to the product.
- Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations.
Store Manager
Journeys Kids Retail
Florence, KY
01.2007 - 01.2011
- Meet and exceed sales goals and standard of performance
- Recruit and Interview and Hire high caliber employees and sales team to fit stores needs; Handled discipline and termination
- Train and develop successful sales team by conducting month store meetings, provided constructive and timely sales performance reviews.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associates Degree in Communications -
Owens Community College
Skills
- Prior experience with creating Social Media Platforms such as Instagram; Facebook; TikTok to gain sales with product knowledge Experience in Geofencing
- Able to prioritize tasks and delegate them when appropriate
- Excellent self motivator
- Experience in Payroll ( Paychex, ADP)
- Ability to develop, influence, inspire and motivate colleagues to increase retention
- Strong communicator, both verbal and written
- Complex Problem-Solving
- People leadership, Training & Development
- Sales management and Marketing
- Negotiation and Customer Service
- Proficient with Microsoft office products
- Hiring and Training & Schedule preparation
- Goal Setting
- DropBox Documentation And Reports
- Salesforce
Timeline
Customer Experience Agent
RH
09.2024 - Current
Manager/ Senior Sales Agent
Preferred Living Property Management
01.2014 - 04.2023
Sales Specialist
Nordstorm
01.2011 - 01.2014
Store Manager
Journeys Kids Retail
01.2007 - 01.2011
Associates Degree in Communications -
Owens Community College