Alicia Rodriguez
Converse,TX
Summary
Results-driven Inventory Control Specialist with excellent problem-solving, analytical, and organizational abilities and a strong focus on collaborating with employees to resolve business, customer, and vendor issues quickly. Works alone or as part of a team to manage high volumes of work in fast-paced environments. Willing to take any task or other experiences to the new position and ensure the best abilities to be efficient to be a good asset to the company.
Overview
17
17
years of professional experience
Work History
Inventory Control Associate
JBSA-Randolph Main Store
12.2021 - Current
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Built strong vendor relationships for timely goods and materials deliveries.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Managed timely and effective replacement of damaged or missing products.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Developed plan-o-grams and layouts that maximized sales.
- Stocked designated items on shelves, end caps and displays.
Material Handler
JBSA-Randolph Main Store
09.2021 - 12.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Amazon FC Associate
Amazon
11.2018 - 05.2021
- Selected and filled orders from stock to fulfill customer requirements.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Medical Assistant
Dr. Hilario, Podiatrist
08.2014 - 05.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Logistics Associate
JBSA- Randolph Main Store
12.2011 - 12.2013
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Updated and maintained databases to track shipments and inventory.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Directed inbound logistics operations, including warehouse activities.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Released report in timely manner. To insure that inventory and prices were correct.
Sales Associate
JBSA Randolph Main Store AFB
11.2011 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Store Manager
Anderson MCSS Exchange
07.2010 - 02.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Computer Operator
Anderson Main AFB
05.2009 - 06.2010
- Complied with data entry quotients to support time-sensitive project input milestones.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Accurately processed the bi-Weekly payroll.
- Collaborated with Human Resource on different duties as needed including new hires.
Sales Associate Supervisor
Anderson Main AFB
01.2007 - 04.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies increasing sales by 20%.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
Real Estate Certification - Real Estate
Northeast Community College
Universal City, TX06.2018
Medical Certification - Medical Assisting
Concord Career College
San Antonio08.2014
Associate of Science - Radiologist Assistant
St. Philip's College
San Antonio, TX05.2007
High School Diploma -
Uvalde High School
Uvalde, TX05.1995
Skills
- Handheld Computers
- Order Picking Abilities
- Computer Tracking
- Basic Math Skills
- Oracle Inventory
- Corrective Actions
- Customer Experience
- Critical Thinking
- Customer Response
Timeline
Inventory Control Associate
JBSA-Randolph Main Store
12.2021 - Current
Material Handler
JBSA-Randolph Main Store
09.2021 - 12.2021
Amazon FC Associate
Amazon
11.2018 - 05.2021
Medical Assistant
Dr. Hilario, Podiatrist
08.2014 - 05.2015
Logistics Associate
JBSA- Randolph Main Store
12.2011 - 12.2013
Sales Associate
JBSA Randolph Main Store AFB
11.2011 - 12.2011
Store Manager
Anderson MCSS Exchange
07.2010 - 02.2011
Computer Operator
Anderson Main AFB
05.2009 - 06.2010
Sales Associate Supervisor
Anderson Main AFB
01.2007 - 04.2009
Real Estate Certification - Real Estate
Northeast Community College
Medical Certification - Medical Assisting
Concord Career College
Associate of Science - Radiologist Assistant
St. Philip's College
High School Diploma -
Uvalde High School