ALICIA RODRIGUEZ
Nekoosa,WI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Lakeside Oasis
09.2011 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization.
Education
Some College (No Degree) - Medical Assisting
Midstate Technical College
Wisconsin Rapids, WI05-2025
GED -
Nekoosa Academy
Nekoosa, WI06-2007
Skills
- Business Administration
- Business Development
- Policy Implementation
- Operations Management
- Strategic Planning
- Performance Management
- Marketing
- Expense Tracking
- Sales Techniques
- Schedule Preparation
- Staff Training and Development
- Salesforce Management
- Staff Management
- Sales Management
- Time Management
Certification
- General Food Manager
- Awarded Citgo Tri- mark excellence for eight Quarters in a row
Timeline
Manager
Lakeside Oasis
09.2011 - Current
Some College (No Degree) - Medical Assisting
Midstate Technical College
GED -
Nekoosa Academy